What is the Patient Advice and Liaison Service

PALS is a service of the trust whose role is to assist service users, their carers and families resolve any issues or concerns that arise during a period of  contact with the trust – either as an in-patient or out-patient.

 PALS can help you get the information and support you need regarding your care and treatment.

 PALS can

•  provide help, advice and support
• listen to your concerns
• keep information you give to us confidential, however, there may be times when this is not possible but  this will be discussed with you first.
• assist and support you through the NHS complaints process
• provide information about independent advocacy services available

PALS cannot

• investigate complaints
• give legal advice
• provide clinical advice

 Mersey Care Patient Advice and Liaison Service works across the trust in all areas and services.  We endeavour to visit all areas and services provided by the trust on a regular basis to raise awareness of the role of PALS to service users, their carers and staff. 

  PALS covers    

• Adult Mental Health
• Older People’s Mental Health
• Drugs and Alcohol
• Learning Disabilities
• Rehabilitation
• Low Secure Services
• Medium Secure Services
• High Secure Services

The PALS office is staffed Monday to Friday from 9.00 in the morning until 5.00 in the afternoon.   

HOW TO CONTACT PALS 

By telephone                 0151 471 2377 or 0800 328 2941

 If a PALS Officer is not available to take your call, please leave a message on the answerphone and we will call you back as soon as possible.

 Write to us  at:       PALS Office 
                                  Parkbourn 
                                  Maghull 
                                  Liverpool L31 1HW

  E Mail us