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Apprenticeships

Apprenticeships are widely recognised as one of the most of successful ways to start a vocational career. 

Our apprenticeship training in Health and Social Care, Business Administration and Customer Service and support service are available to all staff who work for Mersey Care NHS Foundation Trust, this training is also available to external learners.

For more information on apprenticeships please contact:

Bethany Murray Centre Administrator Tel: 0151 471 2427 or apprenticeships@merseycare.nhs.uk  

Health and Social Care apprenticeship

All our Health & Social Care courses and framework offer a comprehensive, structured programme designed to challenge, engage and inspire our students into fulfilling their potential. We combine the highest academic standards with our industry experience to help your business succeed.

This Apprenticeship is perfect if you want to work in or progress your career in health and social care. Available at both intermediate and advanced levels, the training gives you the skills to work in a range of care environments including hospitals, health centres, educational and community centres, residential homes and advice centres.

Intermediate level

At this level you’ll be working in assistant roles supporting your team and the patients in your care.

During the course of your intermediate level training you’ll complete:

  • Level 2 Diploma in Health & Social Care
  • Level 2 Certificate in Preparing to Work in Adult Social Care
  • Level 1 Functional Skills

This Apprenticeship will provide you with an excellent starting point for you to begin specialising in a range of areas in health and social care.

Advanced level

At this level you’ll take on more responsibility both within your team and with the patients in your care.

During the course of your training for this advanced level Apprenticeship you’ll complete:

  • Level 3 Diploma in Health & Social Care
  • Level 3 Certificate in Preparing to Work in Adult Social Care
  • Level 2 Functional Skills

The advanced Apprenticeship will provide you with the skills to develop your career and specialise in areas in health and social care. 

Business administration apprenticeship

Our business administration apprenticeship programmes at intermediate and advanced levels will develop your new or existing employees to be able to develop:

Communication skills, Working with others, Managing and improving their own performance

One of the great things about business and administration is that you can almost work anywhere with your transferable skills. Administration roles are also an excellent starting point to move into management once you have more experience.

This apprenticeship course is appropriate for people who are already in post and want to prove they are competent at what they do or wish to raise their level of practice to national standards. The level at which you will study will be determined by your job role.


Customer Care apprenticeship

Customer Care Apprenticeship programmes will develop your new or existing employees to be able to develop:

  • Communication skills
  • Delivering a reliable customer service
  • Giving customers a positive impression
  • Good customer service is key to the success of any business or organisation. 

As a customer service apprentice, you will probably work at the front end of an employer's business activities and regularly assist customers. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that's by offering advice, answering questions or handling complaints.

The qualification is designed to recognise skills, knowledge and understanding required by employers and employees to demonstrate total quality in customer service delivery.