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What happens next?

We will contact you within three working days of receiving your complaint to acknowledge it and make arrangements to address your concerns. It is helpful if you can provide a contact telephone number so we can speak with you to understand what you would like to happen as a result of making the complaint, and to discuss how this can be achieved. This could be a formal investigation, or possibly a meeting with the staff involved in your complaint.

If your complaint is formally investigated, we will agree a timescale by which we would hope to respond to you. If your complaint is formally investigated you will receive a written response that will hopefully answer all the concerns you raised. You will be kept informed and involved throughout the process.

 

 

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