young woman learning environment.jpg

When can I complain?

It is important that you make your complaint as soon as possible after the incident. You can make a complaint within 12 months of an incident or event occurring or within 12 months of the time when you became aware you had reason to make a complaint. The time limit may sometimes be extended if there is a genuine reason why you could not make the complaint sooner, and whether it is still possible for us to investigate your concerns.

 

Back to complaints procedure