In Mind: Chief Executive Joe Rafferty welcomes the CQC inspection of Mersey Care's services

I’d like to start this week’s blog by thanking all staff for their efforts on a daily basis which make this Trust what it is. Their contribution day after day, week after week, has helped turn Mersey Care into a forward-thinking and innovative organisation.


Each and every one of you should be proud of your efforts and even more so in recent weeks and months with the extra work everyone has put in to prepare for the inspection of our services by the Care Quality Commission (CQC). Speaking on behalf of the Trust’s Executive Board, I’d like to thank you all – your hard work is greatly appreciated and has not gone unnoticed.


It was thinking about the hard work everyone puts in this week and it reminded me that during the inspection we should be proud of what we are doing and what we have achieved. Those of you who work on the frontline will probably not think there is anything extraordinary in what you do, but if you ask service users, patients, carers and families I am sure the vast majority will be extremely grateful for what you have done for their loved one or family member.




The same goes for every other department within Mersey Care. We have developed into a bigger organisation than during our last CQC inspection with the acquisition of Calderstones Partnership NHS Foundation Trust and winning the contracts for Talk Liverpool and Ambition Sefton. We are also due to launch a new Perinatal Mental Health service for Cheshire and Merseyside, run jointly with Cheshire and Wirral Partnership NHS Foundation Trust and 5 Boroughs Partnership NHS Foundation Trust, in the coming weeks, while we are proceeding with our plans to take over the running of the South Sefton section of Liverpool Community Health Services.


I’d like to think, though, that one core strength that runs throughout every department of the Trust is genuine pride in what we do and the results we achieve. Most people who sign up for a career within the NHS do so because they care about making a difference, helping a patient recover or making those people who are seriously ill just a little bit more comfortable.


It is that pride that I’d like to see shining through when the CQC inspection begins properly on Monday, although I know some of you have already had visits from the inspectors. It’s important we tell our stories because there may be members of the inspection party that know little about what you do and may need further explanation about those extraordinary things.


This is all part of our commitment to achieve ‘Perfect Care’ in everything we do. We have now established a Centre for Perfect Care website that can be read here, which will be a home for all our best practice, research, innovation and continuous aim to improve standards of mental healthcare.




Having all that information in one place for the first time is a major step forward towards our ‘Perfect Care’ goal and I will be focussing on these themes, including the importance we put on co-production, as part of my presentation to the CQC on Monday.


Finally, I know many of you will have experience of the last CQC inspection, but there is no harm refreshing ourselves about what to expect. There is plenty of good advice in two videos, firstly from Director of Nursing Ray Walker giving useful hints and tips and a further one featuring staff talking about what we do well.


In addition to talking to staff they also want to know what our services are like. They would like to hear from anyone with experience of our care and members of the public with views on what they think of the services the Trust provides. Those interested in contributing to the CQC findings can do so by contacting the CQC via the following link.