Resolving Issues and Making Complaints
We always try to provide the best possible care, however we know we don’t always get it right.
We want to improve our services so please do give us your comments and suggestions at firstname.lastname@example.org
Management of complaints/concerns policy can be found here.
All other policies and procedures can be found here.
If you have concerns or an issue that you would like to be resolved you can use our Patient Advice and Liaison Service (PALS). Here you can get support, advice and information about any aspect relating to your contact with Mersey Care.
If you prefer to go through the formal complaints procedure, you should contact our Complaints Department:
Mersey Care NHS Foundation Trust
Kings Business Park
Tel 0151 471 2377
Submit a complaint online: Fill in the form below and press the submit button to send your complaint directly to our Complaints team.