The complaints procedure aims to provide a quick, but thorough response, which answers your concerns properly, where possible by those who know most about your care.
Who can complain?
How do I make a complaint?
When can I complain?
What if my complaint is about more than one organisation?
What happens next?
What if I am still not happy after I have received a written response?
What is the next stage of the NHS complaints procedure?
Where can I get more advice and support?