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When Can I Complain?

It is important that you make your complaint as soon as possible after the incident. You can make a complaint within 12 months of an incident or event occurring or within 12 months of the time when you became aware you had reason to make a complaint. The time limit may sometimes be extended if there is a genuine reason why you could not make the complaint sooner, and whether it is still possible for us to investigate your concerns.

Complaint leaflet in easy read

Back to complaints procedure