Patient Advice and Liaison Service

Our Patient Advice and Liaison Service can help you try to resolve issues or concerns you may have from your contact with Mersey Care.

We can:

  • listen to your concerns
  • provide help, advice and support
  • provide information about independent advocacy services available
  • assist and support you through the NHS complaints process


PALS cannot investigate complaints, give legal advice or provide clinical advice.

What you tell us is confidential; however there may be times when we have to share this information. We promise that if this is the case we will discuss it with you beforehand.

Patient Advice and Liaison Service

PALS can help if you use any of the services below:

  • Adult Mental Health
  • Older People’s Mental Health
  • Drugs and Alcohol
  • Learning Disabilities
  • Rehabilitation
  • Low Secure Services
  • Medium Secure Services
  • High Secure Services

How to contact us:

You can call a Patient Advice and Liaison Officer on

Tel 0151 471 2377

Freephone 0800 328 2941

The PALS office is open Monday to Friday from 9 am to 5pm. If you hear the answerphone please leave a message and we promise to call you back as soon as possible.

You can also

Email us

Or you can write to us at:

PALS Office
V7, Kings Business Park
L34 1PJ