Service available in:
The team of nurses will offer advice, assessment and treatment for managing bladder and bowel dysfunction to patients who are registered with a Liverpool GP.
You can view our service leaflet here.
You will be assessed in one of our clinics, or in your own home (or nursing or residential care setting). Depending on the outcome, you will be supported by your GP or referred to our care.
If you require continence products you will be registered with NHS Supply Chain. More about our home delivery service is below.
We also provide advice, support and education to other healthcare professionals (such as care homes) about patients with complex needs.
Patients registered with a Liverpool GP can be referred directly to the service using the service referral form which can be faxed to 0151 295 3992 or sent to the address below. Patients can also be referred using the Choose and Book system. You can also self refer by contacting the service on 0151 295 3993.
Product home delivery service
Following a clinical assessment, some patients may require a delivery of continence products and will be registered with NHS supply chain.
Patients are given an initial order of 16 weeks supply of products. For subsequent deliveries, patients will need to contact our ring back number to place their next order: 0151 295 3994. More can be found in our leaflet: Home delivery service
Upon delivery, the products will be accompanied by an invoice which will inform the patient of their next scheduled delivery date. Patients should call the ring back team when they have 14 days supply remaining, as orders can take 7 to 10 working days to arrange.
Deliveries are made by an external agency whose drivers will be in unidentifiable vans and will carry identification. Deliveries are between 8am and 5pm Monday to Friday. You will be given a date, but the service is unable to provide a specific time for delivery.
Patients who request a change to their products will need to request a reassessment from either our clinical staff or their district nurse.