Service available in:

The Adult Bladder and Bowel service is currently offering a reduced service due to the COVID 19 pandemic restrictions. The service will prioritise patients based on their clinical need. 

You may be offered a face to face consultation, a phone consultation or a virtual video consultation with a member of the our nursing team. The most appropriate option for your needs will be discussed with you.

The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.

The patient line is open Monday to Friday between 8.00am to 4.00pm (excluding bank holidays) for information or advice call 0151 295 3993. Your call may not be processed until the following working day

Outside of these hours urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E*

The team of nurses will offer advice, assessment and treatment for managing bladder and bowel dysfunction to patients who are registered with a Liverpool GP.

You can view our service leaflet here.

You will be assessed in one of our clinics, or in your own home (or nursing or residential care setting). Depending on the outcome, you will be supported by your GP or referred to our care.

If you require continence products you will be registered with NHS Supply Chain. More about our home delivery service is below.

We also provide advice, support and education to other healthcare professionals (such as care homes) about patients with complex needs. 

Patients registered with a Liverpool GP can be referred directly to the service using the service referral form which can be faxed to 0151 295 3992 or sent to the address below. Patients can also be referred using the Choose and Book system. You can also self refer by contacting the service on 0151 295 3993.

Product home delivery service

Following a clinical assessment, some patients may require a delivery of continence products and will be registered with NHS supply chain.

Patients are given an initial order of 16 weeks supply of products. For subsequent deliveries, patients will need to contact our ring back number to place their next order: 0151 295 3994.  More can be found in our leaflet: Home delivery service

Upon delivery, the products will be accompanied by an invoice which will inform the patient of their next scheduled delivery date. Patients should call the ring back team when they have 14 days supply remaining, as orders can take 7 to 10 working days to arrange. 

Deliveries are made by an external agency whose drivers will be in unidentifiable vans and will carry identification. Deliveries are between 8am and 5pm Monday to Friday. You will be given a date, but the service is unable to provide a specific time for delivery.

Patients who request a change to their products will need to request a reassessment from either our clinical staff or their district nurse.

Patient leaflets: