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We value your privacy and dignitiy - so you have your own en-suite room that's a safe and personal space.
A warm welcome
From everyone here at Hartley, welcome to our friendly hospital. It’s a modern, no-smoking building that has been designed to make you feel safe, secure and comfortable. From your very first day, our caring team help you work towards a successful recovery, while making your stay as short as possible.
"Hartley Hospital is a warm and welcoming place. The surroundings are really friendly, we have modern en-suite bedrooms and TV facilities."
- Assistant Modern Matron
Your first day
We let you know mealtimes and visiting hours when you arrive on the ward.
Getting settled in
On your first day, you meet our friendly team and we put a Named Nurse in charge of your care. We show you your room, the ward, family room and other areas - and you also see a doctor for routine checks. We give you a locker for your belongings and explain some rules that keep everyone safe.
We want your experience here at Hartley Hospital to be a positive one.
At Hartley Hospital, keeping you safe and supported during your stay is a responsibility we take seriously.
Why am I here?
You’re here to receive care for the mental health difficulties you’ve been experiencing. If you’re here voluntarily, you can ask to leave the building when you wish, but you may need to see a doctor to make sure you’re safe to do so. If you are here under the Mental Health Act, you can only leave the hospital when a Consultant Psychiatrist allows you.
"You can speak to nursing staff at any time to arrange to see a Consultant Psychiatrist about your leave arrangements."
- Assistant Modern Matron
Our team of healthcare experts put your needs at the centre of everything we do.
My plan of care
Our team works with you to understand your mental health needs. We create a care plan with you – setting out your goals, medication and how we’ll work towards your recovery. Your Named Nurse will give you a copy of your care plan and we update it weekly with you, so you’re always receiving the most suitable care for your needs.
"Mersey Care encourage you to talk to more people about your mental health problems, when you're ready - and to open up when you feel comfortable."
- Martin, Service User
Weekly review meetings help us make sure your care is going according to plan.
You have weekly review meetings with the team of healthcare experts in charge of your care. Together, you look at your care plan, see if it’s working for you and make any changes that may be needed. It’s your chance to say if you have any needs that have not been met. We encourage your active involvement in these meetings as it will help with your recovery.
"Your meetings will be held once a week or more often if needed. If you want your relatives or carer to attend, we can arrange this for you."
- Assistant Modern Matron
Family and carers can help you during your stay - with everything from creating your care plan to preparing to leave.
Getting more help
If you want your family and carers to be involved in your care at the hospital, we can encourage them to take part. Our nurses can arrange for them to be at your weekly review meetings and we’ll regularly check that you’re happy for us to share information about you with them.
"I've handled my son through various crises and, fortunately, he has come out of them. He's improved tremendously thanks to the care he got through Mersey Care."
- Brian, Volunteer
We have a dedicated Activity Worker and a timetable of activities you can get involved in to help with your recovery
Planning my day
We encourage you to get involved in a range of different activities – from art and quizzes to using the gym and garden. You can also talk to an Occupational Therapist about the kinds of activities you like to do.
Your time here involves therapy and possibly also group therapy – as well as regular reviews of your care and medication.
"Our activity timetables change each week to suit the people on the ward. It could be arts, crafts, gardening, pampering groups or darts - we also do exercise classes."
- Occupational Therapist
Diet, gym and exercise will also feature as part of your care here.
We care about your experience here - so you can raise concerns and get extra support in a number of ways.
If you have any concerns while you are here, there are people and organisations you can turn to – and our nurses can let you know how. People known as Independent Mental Health Act Advocates (IMHA) can
be called upon to support you. You can also contact the Citizen’s Advice Bureau (CAB), our Patient Advice and Liaison Service (PALS) or the complaints team.
"You will be given the chance to take part in a range of helpful activities, so that when you are ready to leave the ward, you will know where to go for extra support."
- Curriculum Lead and Recovery Facilitator
Your next steps
Everyone is different, so we carefully plan how your needs will be met once you leave hospital.
When my stay ends
When your stay comes to an end – we call it your discharge – we work with you to make sure it’s as smooth as possible. Your discharge is planned at your weekly review meetings so that you’re well prepared.
You may be referred to other services, so we let you know who will be involved in supporting you after you leave.
"If you're likely to have any housing issues after you leave, this will be discussed at your weekly review meetings."
- Assistant Modern Matron
Brian and Martin
"I listen to people as a volunteer support worker, I love every minute of it."
Brian, what could you say to somebody entering Mersey Care services for the first time that could reassure them and put them at ease?
“Normally, when you are going into hospital, you can be quite apprehensive. So the first thing I would say is, don’t be afraid. The people I have met – from the Chief Executive to the Kitchen Porter – have all been friendly, helpful and not at all patronising. They’re a pleasure to get on with. No matter who they are, they are
"“I would have absolutely no fear of going into using Mersey Care services.”
Martin, could you tell us a little bit about your story?
“I started off with mental ill-health after my mother’s death. She had a stroke and a heart attack – and I just went to pieces. I heard voices. I just didn’t know what was happening to me. The voices took over and I was wanting to kill myself. I’ve got a Community Psychiatric Nurse (CPN) and I’ve got my Psychiatrist. Now I think I’m getting there. I’m doing voluntary work on Core 24 and I’m loving it to pieces.”
If someone is entering Mersey Care’s services for the first time, what sort of reassurance can you give them?
“All the staff and volunteers are very helpful, very approachable. With mental health, you’re frightened to talk about it but Mersey Care is excellent. They encourage you to talk to more people about your mental health problems, when you’re ready – and to open up when you
feel comfortable. I love working for Mersey Care, I just can’t get enough of it.”
“I love having Mersey Care NHS on hand, The Life Rooms were instrumental in directing me to what I could do to stay well.”
Shaun, could you tell us a little bit about your story?
“Seven years ago, I was addicted to drugs. I was an alcoholic, I tried to kill myself – all the usual stuff when you’re in the depths of despair. I didn’t know whether I was coming or going, but something clicked in me. I admitted that there was something wrong and I knew that I had to do something about it. So, I went to Alcoholics Anonymous. They helped me a great deal - they saved my life. Then, through them and other connections, I was advised to do some volunteering for Mersey Care and Ambition Sefton, which I thoroughly enjoyed.”
“There are so many experienced staff and people who have been through it like myself.”
“I found that with my life experience, I was connecting with service users really well. Mersey Care put me through my NVQ for Health and Social Care while I was volunteering, which I loved. Then we looked at getting a job in Mersey Care. I love it, having Mersey Care NHS on hand. The Life Rooms were instrumental in directing me to what I could do to stay well.”
“It’s very scary, it’s really scary, admitting at first that you have a problem, but I can reassure anybody that comes into Mersey Care that it really isn’t as bad as all that. There is hope – and everybody here has been so good to me. There’s help in all sorts of ways. I think the main thing is not to hide away with it and to come and talk to somebody.”
Mersey Care provides services for mental and physical health, learning
disabilities, addiction management and acquired brain injury.
We serve 11 million people at services across 124 sites. It’s our ambition to strive for perfect care for everyone we serve. We’re taking a number of steps to achieve this, including our award winning ‘No Force First’ approach to avoid physical restraint of service users. And we have appointed mixed skill professionals so we can also care for people’s physical wellbeing while they stay on mental health wards.
A modern, comfortable, state-of-the-art building, Hartley Hospital
is purpose built to provide the highest standards of care and give
services users, privacy, dignity and a positive experience. It has two
20-bed wards, an assessment suite and a range of community services
and outpatient clinics.
PURPOSE BUILT, MODERN AND COMFORTABLE.
Why am I here?
You’re here to receive care for the mental health difficulties you’ve been experiencing.
How long will I be here?
From your very first day, we work with you to get you well as soon as we can – and to make your stay here as short as possible.
When will I eat?
We’ll let you know mealtimes when you arrive on the ward. We can cater for special dietary needs. There are also drinks machines and a ‘beverage bay’ in the hospital.
When can I see my family, friends and carers?
We’ll let you know visiting and telephone call times when you arrive. We are flexible with mealtimes so you can eat with visitors too. We also encourage involving your family/carers in your care at the hospital, if you wish.
Can I smoke?
For everyone’s health and safety, Hartley Hospital is a no-smoking building, and this includes vapes and e-cigarettes. Visitors would have to leave the hospital grounds if they wanted to smoke.
Can I leave the hospital during my stay?
If you are here voluntarily, you can ask to leave when you wish, but you may have to see a doctor first. If you’re here under the Mental Health Act, you will need the permission of a Consultant Psychiatrist to leave the building.
What can I bring in?
You can bring in clothing and toiletries. We give you a property list when you arrive so we have a record of what you’ve brought with you. Service users can bring in electricals items, if they are new or within 12 months of purchase. However, older items will require PAT testing
before use. Individual risk assessments will also be carried out if it’s thought that someone having a particular item could be a risk.
Are my valuables safe?
You have a locker where you can safely store your belongings. Please let us know if you bring in or send home valuable items, so we can add them or take them off your property list.
What about money?
If service users bring in large amounts of money, we encourage them to store it in our finance department and make withdrawals as needed. If anyone refuses to store it in the finance department, they have to sign a disclaimer form. There are individual safes in the bedrooms for
service users’ use.
What can’t I bring into the hospital?
For everyone’s safety, we have a list of restricted items that are not allowed in the hospital. See the list below. This list is also displayed on the ward.
These items are not allowed in Hartley Hospital:
Please ask your visitors to come to the hospital with as little as possible and to leave their items in their vehicle, if they have one.
Who will be looking after me?
You’ll have a Named Nurse and Consultant Psychiatrist in charge of your care. And there may be others involved too. There will also be nurses and support workers on the ward to help you.
How will I know if I’m getting better?
You’ll have a care plan and weekly review meetings with the team that’s looking after you. In the meetings, we’ll look at your progress and make any changes to your plan that are needed.
How will I spend my time here?
As well as therapy and possibly group work, we encourage you to get involved in a range of different activities that will help in your recovery – including art, quizzes, exercise and learning.
What if I’m not happy with my care?
You can get support from an Independent Mental Health Advocate or use our complaints service or Patient and Liaison Service. We also have feedback questionnaires and hold regular Patient Forums.
How will I know when I’m ready to leave?
This will be planned and prepared for in your regular care review meetings – and we’ll work with you to make sure you’re supported in taking the next steps after you leave.
What is PALS?
Our Patient Advice and Liaison Service (PALS) can help you try to resolve issues – providing help, advice, support and information – PALS cannot investigate complaints, give legal advice or provide clinical advice.
You should try to raise any issues with ward staff in the first instance, but if you want more assistance, ask to speak to a PALS officer.
You can telephone PALS on 0151 471 2377 or freephone
0800 328 2941. You can also email: email@example.com
Or you can write to: PALS Office, V7, Kings Business Park, Prescot, L34 1PJ.