Adult Bladder and Bowel Service

Our team of expert nurses offering advice, assessment, treatment and management of bladder and bowel dysfunction to all patients who are registered with a Liverpool GP.

You will be assessed in one of our clinics, or in your own home or nursing or residential care setting. Dependent upon the outcome of the assessment you will be supported within primary care in partnership with their GP, or if needed you will be referred to our care.

We also provide advice, support and education to healthcare professionals about patients with complex needs. If you require continence products you will be registered with NHS Supply Chain. Find out more about our home delivery service below.

Baylis 2, Liverpool Innovation Park, Digital Way, Liverpool, L7 9NJ

Tel: 0151 295 3993

Clinics operate at the following venues:

Breeze Hill Neighbourhood Health Centre

Belle Vale Health Centre

Fiveways Family Health Centre

Picton Neighbourhood Health Centre

Patients registered with a Liverpool GP can be referred directly to the service using the service referral form which can be faxed to 0151 295 3992 or sent to the contact address. Patients can also be referred using the Choose and Book system. You can also self-refer by contacting the service on the main telephone number 0151 295 3993.

Ultrasound bladder scan information leaflet can be found here.

Trial without catheter information leaflet can be found here

Product Home Delivery Service

Following a clinical assessment, some patients may require a delivery of continence products and will be registered with NHS supply chain.

Patients who are placed onto products are given an initial order of 16 weeks' supply. For subsequent deliveries, patients are required to contact our ring-back number to place their next order: 0151 295 3994.  

Upon delivery, the products will be accompanied by an invoice which will inform the patient of their next scheduled delivery date. Patients are informed to call our ring-back team when they have two weeks supply remaining, as orders can take 7-10 working days to arrange. 

Deliveries are made by an external agency whose drivers will be in unidentifiable vans and will carry identification. Deliveries are operational between 8am and 5pm Monday to Friday. Continence staff can give a specific date but are unable to provide a specific time for delivery.

Patients who request a change to their products will require a reassessment from either our clinical staff or their district nurse.