Bladder and Bowel Service

In response to coronavirus, this service has made some changes – for updated service information click here.


Our team of nurses offer advice, assessment, treatment for managing bladder and bowel dysfunction to patients who are registered with a Liverpool GP.

You can view our service leaflet here.

You will be assessed in one of our clinics, or in your own home (or nursing or residential care setting). Depending on the outcome, you will be supported by your GP or referred to our care.

If you require continence products you will be registered with NHS Supply Chain. More about our home delivery service is below.

We also provide advice, support and education to other healthcare professionals (such as care homes) about patients with complex needs. 

Clinics are at

  • Breeze Hill Neighbourhood Health Centre
  • Belle Vale Health Centre
  • Fiveways Family Health Centre
  • Picton Neighbourhood Health Centre

Patients registered with a Liverpool GP can be referred directly to the service using the service referral form which can be faxed to 0151 295 3992 or sent to the address below. Patients can also be referred using the Choose and Book system. You can also self-refer by contacting the service on 0151 295 3993.

Product Home Delivery Service

Following a clinical assessment, some patients may require a delivery of continence products and will be registered with NHS supply chain.

Patients are given an initial order of 16 weeks supply. For subsequent deliveries, patients need to contact our ring-back number to place their next order: 0151 295 3994.  More can be found in our leaflet: Home delivery service

Upon delivery, the products will be accompanied by an invoice which will inform the patient of their next scheduled delivery date. Patients should call our ring-back team when they have 14 days supply remaining, as orders can take 7-10 working days to arrange. 

Deliveries are made by an external agency whose drivers will be in unidentifiable vans and will carry identification. Deliveries are between 8am and 5pm Monday to Friday. You will be given a date, bu the service is unable to provide a specific time for delivery.

Patients who request a change to their products will need to request a reassessment from either our clinical staff or their district nurse.

Helpful Leaflets

Ultrasound bladder scan information leaflet can be found here.

Trial without catheter information leaflet can be found here

Are you drinking enough fluid?

Continence advice for people with dementia

Our staff are based at 2nd floor Babbage House, Liverpool Innovation Park, Digital Way, Edge Lane, L7 9NJ but we don't see patients here, you can ring us on 0151 295 3993.


Children’s Community Bladder and Bowel Service

We are a team of expert specialist nurses offering advice, assessment, treatment and management of bladder and bowel problems to children and young people aged between 0 and 19 years who are registered with a Liverpool GP.

Our service aims to promote healthy bladder and bowels amongst children and young people. This will help to make sure every opportunity is taken to support a child to achieve their continence potentials, resulting in greater independence and dignity.

The service follows on from support given by Level 1 health promotion services such as your GP, Health Visitor or School Nurse. They are able to offer support prior to referring to us for Level 2 specialist services, and ongoing care if required. The specialist nursing staff work collaboratively with other professionals providing advice, support and education around the care of patients with complex needs.

We provide:

  • Clinical assessment of complex bladder and bowel issues young people registered with a Liverpool GP
  • Health promotion advice for children and young people and their carers
  • Support and advice to children and young people and their carers in relation to treatment
  • Referral to other services if appropriate such as social services, occupational therapy or secondary care
  • Clinic sites across Liverpool
  • Home visits
  • Support, advice and visits for patients with complex needs.

For night time wetting (also known as nocturnal enuresis), parents should contact their school health team. They will offer an assessment and advice before you are referred into our service. Sometimes it is as simple as increasing the amount of fluid your child is drinking, or reviewing their diet and their day to day toileting pattern.

How to access our service

  • There is an open referral system, with referrals being welcomed from parents, school staff, social workers and health care professionals. Following referral, patients will be assessed and managed in partnership with the GP or referred to hospital
  • Patients must be registered with a Liverpool GP
  • The service referral form can be emailed, faxed or posted to the address on the form
  • Parents can also self-refer, by calling 0151 295 3993
  • Once a referral is accepted it will be reviewed by the appropriate professional for that patient
  • The team work between 8:30am to 4:30pm Monday to Friday, excluding bank holidays.

Product Contribution

The service aims to promote healthy bladder and bowels, not only to encourage independence but also dignity. We assess every patient individually, recognising that every person has different needs.

Continence products are available for children with a diagnosed disability or medical need affecting their continence, where a continence assessment and toilet training has been completed by a member of the specialist team and been unsuccessful.

You may then be offered a product contribution to a maximum of four products per 24 hours, based on an individual assessment. Products can only be ordered following an assessment. Products provided are pads, wrap around style products or insert pads which provide extra volume. We are unable provide bed pads/bed sheets.

We do not provide disposable pull ups, based on evidence from Bladder and Bowel UK. However we will contribute towards washable pull up style pants with insert pads.

Toilet Training

Support around toilet training is offered for children who have difficulty achieving continence after these initial interventions have been supported by level 1 staff for 12 weeks, and need further support.

Contact Details

Download a referral form

Referrals can be emailed to

This email address is for referrals only and is not monitored for messages.

Our staff are based at 2nd floor Babbage House, Liverpool Innovation Park, Digital Way, Edge Lane, L7 9NJ but we don't see patients here, you can ring us on 0151 295 3993.

Fax: 0151 295 3992

Home delivery: 0151 295 3994