Liverpool Out Of Hours (LOOHS)

Contact Details
TEL: 0151 247 6740
FAX: 0151 285 3569 

Community Assessment Team

The Community Assessment Team aims to undertake high quality nursing assessments to ensure patients receive the right care, at the right time, in the right place.

What we do

  • Specialist assessments for patients who are being considered for continuing health Care (CHC) funding and are in purchased care home beds and intermediate care bed based settings
  • Specialist fast track CHC assessments for patients with rapidly deteriorating, life limiting conditions who are in the Royal Liverpool and Broadgreen University Hospitals NHS Trust and Liverpool Heart and Chest Hospital acute settings,  purchased care home placements and intermediate care bed based settings
  • Undertake assessments to support the safe and timely transfer of care within intermediate care bed based settings
  • Discharge planning advice and support for staff working within the intermediate care bed base
  • Provide advice, support and education to healthcare professionals about discharge and the transfer of care for patients with complex health needs.

How to access the service/referral information

  • The service is operational Monday-Friday 09.00-17.00, excluding bank holidays
  • Patients must be registered with a Liverpool, Knowsley or South Sefton GP

Emergency Response Team

The Emergency Response Team (ERT) is operational 24 hours a day, seven days per week. ERT accepts referrals from all health and allied health professionals.

What we do

  • A nurse led service
  • Provide both nursing and social care for those with complex health needs who are in health and/or social crisis within their own home and A&E departments of the city's major hospitals
  • Assessments aim to provide care in the person's own home or intermediate care beds based in various locations around Liverpool
  • A team of highly skilled nurses in clinical examination, diagnostics and non-medical prescribing
  • Providing close monitoring of those in health crisis allowing them to remain in their home environment
  • The team are also equipped with the skills to access intermediate care beds for those who are unable to remain at home
  • The team includes health care assistants who assist people with social care, monitor improvements and deterioration in health and reporting back to nursing staff
  • Working closely with therapies, equipment services and social workers to maintain independence.

Social Work Team

This weekday service works as a part of a multi-disciplinary team in assessing care needs, commissioning and reviewing services and offering advice and signposting patients and their relatives to appropriate resources.

The provision of statutory services is within Liverpool City Council's (LCC) fair access to care criteria. LOOHS Social Workers also undertake Safeguarding Vulnerable Adult investigations on behalf of LCC.

What we do

Mersey Care employ their own social workers to cover and support their services within:

  • The Emergency Response Team
  • Level 1 intermediate care beds based at the Alexander Wing on the Broadgreen Hospital site
  • Level 2 beds based at Rowan Garth (BUPA) care home
  • Continuing healthcare funding assessments in CCG purchased beds across the city in collaboration with nurses from the community assessment team
  • Level 2 escalation beds across the city in private sector nursing homes.

Therapy Team

Therapies

LOOHS therapists are operational Monday to Friday with core working times between 08:30 and 17:00.

How to refer

  • The completed two page referral form should be faxed or emailed to LOOHS admin.
  • When known the referrer is required to call LOOHS admin office to inform of discharge date if not already noted on referral form
  • Call LOOHS admin office to complete a verbal handover to one of the therapists if necessary.

What we do

The aim of the service is to support people to return home after a recent hospital admission at the earliest opportunity, to enable them to live safely and independently, and to prevent them from being admitted to hospital if possible.

The service delivers multi-disciplinary assessments and patient centered rehabilitation/re-enablement to help people recover from recent loss of function. This care is offered in a variety of settings across Liverpool, such as intermediate care hubs working in partnership with the Local Authority or BUPA, other nursing and residential care homes, and in the community inpatients' own homes.

The therapy team consists of occupational therapists, physiotherapists and assistant practitioners that are integrated with the nursing, social work and care elements of the Liverpool out of hospital services. This enables the team to provide responsive, appropriate and holistic care and rehabilitation to Liverpool residents accessing the service.

LOOHS Therapy accepts referrals from all health and social work professionals.

When referring a patient to be seen in the community the referrer must be able to demonstrate that the patient is:

  • Requiring rapid therapy intervention to facilitate discharge from an acute ward or from A&E department
  • Medically fit to be managed in the community
  • Safe between care calls and overnight
  • Liverpool resident
  • Over 18.