Single Point of Contact - Nurse Led Contact Centre

We are an established, innovative team of nurses and call handlers responsible for facilitating discharges into community settings. We signpost patients and health professionals to the appropriate setting. We work 365 days a year from 8am to 9pm (although some services lines operate different hours).

Our Unplanned Care Direct (UCD) service provides an administrative and clinical triage service for a wide range of referrals into acute hospitals (Royal, Aintree, Whiston and Southport). It will also provide alternatives to hospital admissions and accident and emergency attendance by offering appropriate community or outpatient pathways to health and social care professionals across Liverpool, Knowsley and South Sefton.

The services we offer signposting to include:

  • Admissions into acute settings including medical, surgical, A&E, ambulatory, ACU, ENT, Orth, Vascular, Frailty, Consultant advice, etc.
  • NWAS ambulance bookings
  • ICRAS services including ERT, ICCT, Frailty, Urgent Therapies, Home First, etc.
  • Intermediate Care including Ward 35, Appleby Court and St Barts
  • IV Therapy services including Cellulitis, Blood Transfusion, Antibiotics
  • Community Respiratory Services including CRT and KCRS
  • Social Services including KURT and Home First
  • DVT Clinics including Old Swan, Garston, Halewood, Huyton
  • Bed Brokerage for ICB and 28 day beds.

Contact us

For more information on the services above or for any other query, please contact us on 0300 323 0240. From 6 January 2020, this number replaces any other number you have previously used to make a referral to unplanned services across Liverpool, Knowsley and South Sefton, namely 0845 345 0878, 0151 475 4208 and 0300 100 1001. These numbers will be removed on 1 April 2020.

To submit a referral on webform for Home First, Urgent Therapies or Bed Brokerage, please navigate to

Note that you will need an account setting up to be able to access this site to refer.

SPC also front ends services such as Liverpool District Nursing, Liverpool and South Sefton Treatment Rooms, Phlebotomy Clinic, Palliative care service, Lymphoedema service and Domiciliary (Liverpool and South Sefton). Each of these services has their own contact details and referral methods. See the appropriate service pages for more information.