Single Point of Contact - Nurse Led Contact Centre

We are an established, innovative team of nurses and call handlers responsible for facilitating discharges into community settings. We signpost patients and health professionals to the appropriate setting utilising our knowledge base of pathways working with the many services across north Merseyside. 

We work 365 days a year from 8.00am to 9.00pm (although some services lines operate different hours).

Our Unplanned Care Direct (UCD) service provides an administrative and clinical triage service for a wide range of referrals into acute hospitals (Royal, Aintree, Whiston and Southport).

It will also provide alternatives to hospital admissions and accident and emergency attendance by offering appropriate community or outpatient pathways to health and social care professionals across Liverpool, Knowsley and South Sefton.

The pathways we offer signposting to include (and are not exhaustive to):

  • Admissions into acute settings including medical, surgical, AED, AEC/ambulatory, ACU, ENT, Orth, Vascular, Consultant advice, etc.
  • NWAS ambulance bookings
  • ICRAS services across Liverpool, South Sefton and Knowsley (Step-up, Step-down, Frailty)
  • Intermediate Care including Ward 35, Appleby Court and St Barts
  • IV Therapy services including Cellulitis, Blood Transfusion, Antibiotics
  • Community Respiratory Services including CRT and KCRS
  • Social Services including KURT and Home First
  • DVT Clinics including Old Swan, Garston, Halewood, Huyton

SPC also front ends services including:

Each of these services has their own contact details and referral methods. See the appropriate service pages for more information. 

Contact us

If you are a health or social care professional and would like more information on the services above or for any other query, please contact us on 0300 323 0240 or send us an email at