On this page…
Video calling is convenient and easy to use
Instead of travelling to your appointment,
you will enter the online waiting area, using
this link.
The service will see that you have arrived,
and a provider will join your call when ready.
There is no need to create an account.
Video calls are secure and your privacy
is protected.
What do I need to make a video call?
- A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops)
- A reliable internet connection (wired, WiFi or mobile data). If you can watch a video online, you should be able to make a video call.
- A private, well lit area for your consultation, where you will not be disturbed.
- Use the latest version of Chrome, Safari , or Edge for best video calling performance
What do I need to know?
Is it secure and confidential?
You have your own private video room that only authorised providers can enter. No information you enter is stored. Calls are not recorded.
How much does a video call cost?
The video call is free except for your internet usage.
Tip! If you can, connect to a Wi-Fi network to avoid using your mobile data.
How much internet data will I use?
The video call doesn’t use data while you are waiting for someone to join you. After the call connects, it uses a similar amount of data to Skype or FaceTime.
How do I make my video call?
Open your web browser and type the service’s web address into the address bar (not the search box). When you’re ready, click the Start video call button.
Tip! Make a test call before your appointment to check your setup.
The system will check that you have everything in place (internet, speaker, microphone, and video).
If asked, allow your browser to access your camera and microphone. Enter your details, tick the box to agree to the Terms and Conditions, and start your call.
To end the call, click End.
Tip! Many call issues can be fixed by clicking Refresh.
What do I do if something’s not working?
Our patients matter
Mersey Care NHS Foundation Trust listens and responds to patients and their carers to help improve the services we deliver.
If you have any comments, compliments or concerns you can speak with a member of staff or contact our Patient Advice and Liaison Service (PALS) and Complaints Team.
Mersey Care NHS Foundation Trust
V7 Building
Kings Business Park
Prescot
Merseyside
L34 1PJ
Telephone: 0151 471 2377 - freephone: 0800 328 2941
Alternative Formats
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Speak to a member of staff if you wish to request this page in Braille or have any other questions about accessibility.
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Approval date: 27 May 2025
Review date: 27 May 2026
Version number: 1