How to contact the Trust

If you need urgent mental health support, you can find local and national support information on our urgent help webpages.

If you are in crisis or have thoughts about harming yourself or someone else call 999 for an ambulance or go to your nearest Accident & Emergency department.

The Samaritans offer emotional support 24 hours a day in full confidence. Call 116 123. If it’s not an emergency but you are feeling unwell and want advice and support, get in touch with your GP, who will talk it through with you and may refer you to someone else who can give you specialist help. If you use our services get in touch with your care co-ordinator, the person who looks after your care or the person from the team that you normally see. Their number will be in your recovery plan.

If you have any questions about Mersey Care NHS Foundation Trust, or the services we provide, please call our switchboard on 0151 473 0303.

Mersey Care NHS Foundation Trust
V7 Building, Kings Business Park, Prescot, L34 1PJ 

Switchboard Tel: 0151 473 0303

Services: Find contact details for our clinics

Tel: 0151 471 2377

Freephone: 0800 328 2941

Email: palsandcomplaints@merseycare.nhs.uk

PALS and Complaints Department
Mersey Care NHS Foundation Trust
V7 Building
Kings Business Park
Prescot
L34 1PJ

The Communications team works 9.00am to 5.00pm, Monday to Friday, and can be contacted on 0151 471 2336 or e-mail communications@merseycare.nhs.uk

Outside those hours, please ring switchboard on 0151 473 0303.

If you would like to find out more about fraud prevention call our local anti-fraud specialist 
Darrell Davies on 0151 285 4500 (Office) or by e-mail: darrell.davies@miaa.nhs.uk

Healthwatch groups were set up in each area to gather and represent the views of local people. You can join your local Healthwatch or to tell them about your experiences by visiting their website:

Cheshire and Merseyside Health and Care Partnership

When you receive care from our services you will be asked to share information about yourself. This information is used to create records about your health, any treatment and care you receive from the NHS.  These records can then be used to ensure that you receive the best possible care now and in the future. 

Everyone working within the NHS has a legal duty to keep information about you confidential. This is called information governance.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when your own or the health and safety of others is at risk or where there is a lawful reason for this information to be disclosed.

Find out more on our personal information and health records page.