How to contact the Trust
If you need urgent mental health support, you can find local and national support information on our urgent help webpages.
If you are in crisis or have thoughts about harming yourself or someone else call 999 for an ambulance or go to your nearest Accident & Emergency department.
The Samaritans offer emotional support 24 hours a day in full confidence. Call 116 123. If it’s not an emergency but you are feeling unwell and want advice and support, get in touch with your GP, who will talk it through with you and may refer you to someone else who can give you specialist help. If you use our services get in touch with your care co-ordinator, the person who looks after your care or the person from the team that you normally see. Their number will be in your recovery plan.
Tel: 0151 471 2377
Freephone: 0800 328 2941
PALS and Complaints Department
Mersey Care NHS Foundation Trust
Kings Business Park
FULFIL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE
At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person-centred care that starts with you. It’s a pledge to create an environment and staff support that will enable you to do the best job you can possibly do, to be the best you can possibly be.
You’ll be joining one of the most innovative and progressive NHS trusts in the country. One that offers specialist inpatient and community services to support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. We are the founding member of the Zero Suicide Alliance, and one of only three Trusts in the country which delivers high secure mental health care.
Find out more by visiting our 'Working for us' section on our website.
Our army of volunteers is ever growing – would you like to join us?
Your knowledge and skills will make a huge difference and in return we will help you develop new skills and gain experience in an area of interest to you, find out more on our website or contact us below.
Tel: 0151 478 6556
Healthwatch groups were set up in each area to gather and represent the views of local people. You can join your local Healthwatch or to tell them about your experiences by visiting their website:
- Healthwatch Blackburn with Darwen
- Healthwatch Halton
- Healthwatch Knowsley
- Healthwatch Liverpool
- Healthwatch St Helens
- Healthwatch Sefton
- Healthwatch Warrington
- Or find your nearest Healthwatch
When you receive care from our services you will be asked to share information about yourself. This information is used to create records about your health, any treatment and care you receive from the NHS. These records can then be used to ensure that you receive the best possible care now and in the future.
Everyone working within the NHS has a legal duty to keep information about you confidential. This is called information governance.
We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when your own or the health and safety of others is at risk or where there is a lawful reason for this information to be disclosed.
Find out more on our personal information and health records page.