As well as an excellent work life balance, good pension and generous annual leave, Mersey Care prides itself on being one of the first NHS organisations to introduce a Just and Learning Culture.

It means an environment where we put equal emphasis on accountability and learning when something has not gone as planned. So we ask, what happened? Not, who is to blame?

That said, a Just and Learning Culture is not the same as an uncritically tolerant culture where anything goes – that would be as inexcusable as a blame culture.

We’ve introduced a Civility and Respect workstream and the group’s been asked to develop a framework aligned to our Trust values that fosters and supports civility in practice.