Urgent mental health support  

A mental health crisis often means that you no longer feel able to cope or be in control of your situation. It often involves a sudden or continued worsening of your symptoms. You may feel great emotional distress or anxiety, feel you can't cope with day-to-day life, think about suicide or self-harm, or experience hallucinations and hearing voices.

Below are some suggestions for what you can do if you are experiencing a mental health crisis.

The option you choose will depend on how severe you feel your symptoms are and if you can wait a short amount of time to get help, or if you need help immediately.

Please have a read of the options below and decide which one is best for you.

We provide telephone support for people experiencing a mental health crisis via the freephone numbers below.

Liverpool and Sefton

Anyone aged 16 and over

For urgent mental health support, please call our 24/7 freephone helpline: 0800 145 6570

Halton, Knowsley, St Helens and Warrington

For all ages – children, young people and adults

If you need urgent mental health support, please call our 24/7 freephone crisis line on: 0800 051 1508

If you live outside of the above areas, find your local mental health crisis line on the NHS website

What will happen when you call

When you call one of the numbers above, one of our dedicated mental health professionals will be able to offer assistance. They will talk to you, listen to your worries and try to understand your current problems. Through doing this, you and the health professionals will be able to make a plan on how best to meet your current needs.

This could include:

  • A mental health assessment or referral for an assessment
  • Referral to one of our mental health care services
  • Contacting your local psychological therapy service
  • Contacting a different community service for support such as housing, financial advice or drug and alcohol issues. 

Free, confidential, 24/7 text message support is available for anyone who is feeling overwhelmed or is struggling to cope. The service is staffed by trained volunteers who will work with you to take your next steps towards feeling better. They can help with issues such as stress, anxiety and depression and are able to talk via text at any time of day or night. Simply text the code and number for the area you live in for immediate support.

Liverpool and Sefton

HEAL text service

Text HEAL to 85258 for immediate support, available 24/7.

Halton, Knowsley, St Helens and Warrington

REACH text service (for children, young people and adults)

Text REACH to 85258 for immediate support, available 24/7.  

For more information about the text service, visit: giveusashout.org

If you don't feel that you need urgent help but would like support to manage your mental health and wellbeing, there are a range of other options you can consider.

If you are already under the care of one of our services, you can contact them directly. Contact details can be found on our services.

If you are experiencing a common mental illness such as anxiety, depression and/or stress, then psychological therapies can support you. Find out more about your local services below:

If you live outside the above areas, you can find your local service on the NHS website.

If it’s not an emergency but you are feeling unwell and want advice and support, get in touch with your GP, who will talk it through with you and may refer you to someone else who can give you specialist help.

If you use our services get in touch with your care co-ordinator, the person who looks after your care or the person from the team that you normally see. Their number will be in your recovery plan.

A&E should only be used when there are serious physical injuries which require treatment within the hospital environment.

If you are worried about your mental health but do not have serious physical injuries, for urgent help please call our crisis line:

  • 0800 051 1508 if you live in Halton, Knowsley, St Helens or Warrington (available for all ages)
  • 0800 145 6570 if you live in Liverpool and Sefton (for adults age 16 and over).

If you feel you need urgent mental health support but also have serious physical injuries, then we would advise you to attend A&E to address your physical injuries.   

Please only call 999 if you feel you require immediate, life threatening assistance.

This service is for workers in the NHS or local authority commissioned social care

Cheshire-Mersey-Resilience.png

You can self refer 24/7 online by visiting their website: cheshiremerseyresiliencehub.nhs.uk

Triage and contact will take place Monday to Friday with the Hub aiming to respond within three working days.

  • Support, advice and guidance during the COVID-19 pandemic
  • Screening, assessment and guidance
  • Specialist clinical interventions where assessed as required and where people can’t access it locally
  • Support for managers and leaders by offering advice, clinical supervision and reflection, group sessions, consultation and training
  • Proactive outreach to staff across organisations providing access to resources and guidance
  • System wide clinical leadership to enhance knowledge and skills
  • Promoting resilience strategies to build sustainability.

For more information, visit their website: cheshiremerseyresiliencehub.nhs.uk

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The Life Rooms is available to anyone 18+ and you can self refer or be referred by a health professional.

They offer:

  • Online staying well at home learning courses
  • Pathway advisors who can support and advise with debt management, employment, housing issues, benefits and more...
  • Social inclusion advice for isolated community groups.

To find out more about The Life Rooms Service, visit their page on our website, visit liferooms.org or call them on 0151 478 6556


If you need help or if you are worried about someone else you can find immediate assistance via the following support services:

A national registered charity with local branches.

They are available around the clock to help anyone.

Phone: 116 123 (free)

Website: samaritans.org

A collaborative who are all committed to suicide prevention in the UK and beyond.

The alliance is ultimately concerned with improving support for people contemplating suicide by raising awareness of and promoting FREE suicide prevention training which is accessible to all

Campaign Against Living Miserably

A registered charity, which exists to prevent male suicide in the UK.

Phone: 0800 58 58 58

Website: thecalmzone.net

As a national charity, they work towards building a society which speaks openly about suicide and has the resources to help young people who may have suicidal thoughts.

Phone: 0800 068 41 41

Text: 07786 209 697

Email: pat@papyrus-uk.org

Website: HOPElineUK

(all confidential)


If you have been bereaved by suicide contact the following support services:

Survivors of Bereavement by Suicide exists to meet the needs and break the isolation experienced by those bereaved by suicide.

Phone: 0300 111 5065

Website: uksobs.org

This service aims to alleviate the distress of those bereaved or affected by suicide.

Phone: 0330 088 9255

Website: listening-ear.co.uk/amparo/

An online resource, provided by Chasing the Stigma, developed to support individuals with mental health issues and to signpost them to local services. Users undertake a postcode search to find out what support services are available locally.

Website: hubofhope.co.uk/