Urgent mental health support
A mental health crisis often means that you no longer feel able to cope or be in control of your situation. It often involves a sudden or continued worsening of your symptoms. You may feel great emotional distress or anxiety, feel you can't cope with day-to-day life, think about suicide or self-harm, or experience hallucinations and hearing voices.
Below are some suggestions for what you can do if you are experiencing a mental health crisis.
The option you choose will depend on how severe you feel your symptoms are and if you can wait a short amount of time to get help, or if you need help immediately.
Please have a read of the options below and decide which one is best for you.
We provide telephone support for people experiencing a mental health crisis via the freephone numbers below.
Liverpool and Sefton
Anyone aged 16 and over
For urgent mental health support, please call our 24/7 freephone helpline: 0800 145 6570
Halton, Knowsley, St Helens and Warrington
For all ages – children, young people and adults
If you need urgent mental health support, please call our 24/7 freephone crisis line on: 0800 051 1508
If you live outside of the above areas, find your local mental health crisis line on the NHS website.
What will happen when you call
When you call one of the numbers above, one of our dedicated mental health professionals will be able to offer assistance. They will talk to you, listen to your worries and try to understand your current problems. Through doing this, you and the health professionals will be able to make a plan on how best to meet your current needs.
This could include:
- A mental health assessment or referral for an assessment
- Referral to one of our mental health care services
- Contacting your local psychological therapy service
- Contacting a different community service for support such as housing, financial advice or drug and alcohol issues.
A&E should only be used when there are serious physical injuries which require treatment within the hospital environment.
If you are worried about your mental health but do not have serious physical injuries, for urgent help please call our crisis line:
- 0800 051 1508 if you live in Halton, Knowsley, St Helens or Warrington (available for all ages)
- 0800 145 6570 if you live in Liverpool and Sefton (for adults age 16 and over).
If you feel you need urgent mental health support but also have serious physical injuries, then we would advise you to attend A&E to address your physical injuries.
Please only call 999 if you feel you require immediate, life threatening assistance.
The Mersey Care 24 hour response team is for young people up to the age of 18 experiencing emotional, behavioural or mental health difficulties which are causing difficulties in their school, family or social life.
The service is for children and young people who are registered with a GP in Halton, Knowsley, St Helens and Warrington, up to their 18th birthday presenting in crisis needing an emergency response.
- No wrong front door for emergency referrals, providing advice and consultation to professionals, parents, carers and children and young people
- Emergency assessment and follow up
- Brief intervention and home treatment.
Within four hours they will do an assessment, a risk assessment, keep young people safe, offer advice to children and families, working with social care, schools and other professionals.
You can contact the team on 01744 415 640 – 24 hours a day seven days a week.
This service is for staff members in the NHS, social care and emergency services.
From 26 June 2023, CMRH will no longer be accepting new referrals for 1-2-1 psychological support.
Services including workshops, groups, engagement and information sharing will continue as part of a phased wind-down and closure on 31 March 2024.
If you need support, please contact your organisation’s health and wellbeing services directly.
You can visit the hub website for a range of self help information and information on where to find local support:
If you don't feel that you need urgent help but would like support to manage your mental health and wellbeing, there are a range of other options you can consider.
If you are already under the care of one of our services, you can contact them directly. Contact details can be found on our services.
If you are experiencing a common mental illness such as anxiety, depression and/or stress, then Talking Therapies can support you. Find out more about your local services below:
- Talking Therapies Halton - Call: 0151 292 6954
- Talking Therapies Knowsley - Call: 0151 351 8600 - option one
- Talking Therapies Liverpool - Call: 0151 228 2300
- Talking Therapies St Helens - Call: 01744 647 100
If you live outside the above areas, you can find your local service on the NHS website.
If it’s not an emergency but you are feeling unwell and want advice and support, get in touch with your GP, who will talk it through with you and may refer you to someone else who can give you specialist help.
If you use our services get in touch with your care co-ordinator, the person who looks after your care or the person from the team that you normally see. Their number will be in your recovery plan.
Free, confidential, 24/7 text message support is available for anyone who is feeling overwhelmed or is struggling to cope. The service is staffed by trained volunteers who will work with you to take your next steps towards feeling better. They can help with issues such as stress, anxiety and depression and are able to talk via text at any time of day or night. Simply text the code and number for the area you live in for immediate support.
Liverpool and Sefton
HEAL text service
Text HEAL to 85258 for immediate support, available 24/7.
Halton, Knowsley, St Helens and Warrington
REACH text service (for children, young people and adults)
Text REACH to 85258 for immediate support, available 24/7.
For more information about the text service, visit: giveusashout.org
The Life Rooms is available to anyone 18+ and you can self refer or be referred by a health professional.
- Online staying well at home learning courses
- Pathway advisors who can support and advise with debt management, employment, housing issues, benefits and more...
- Social inclusion advice for isolated community groups.
If you need help or if you are worried about someone else you can find immediate assistance via the following support services:
A collaborative who are all committed to suicide prevention in the UK and beyond.
The alliance is ultimately concerned with improving support for people contemplating suicide by raising awareness of and promoting FREE suicide prevention training which is accessible to all.
If you have been bereaved by suicide contact the following support services:
An online resource, provided by Chasing the Stigma, developed to support individuals with mental health issues and to signpost them to local services. Users undertake a postcode search to find out what support services are available locally.