What is HOPE(S)
The HOPE(S) model is an ambitious human rights based approach to working with individuals in segregation developed from research and clinical practice.
The clinical model was developed by Mersey Care NHS Foundation Trust. It reduces the use of long term segregation sometimes experienced by autistic adults, adults with a learning disability and children and young people.
Mersey Care has wide experience of good practice in complex care settings and continues to collect clinical evidence as part of our commitment to learning. We were commissioned by NHS England to deliver a national programme over two years. This enabled specially trained practitioners to work with service users and staff at sites across the country. The national rollout concluded on 31 March 2025 and it is now for local service providers and commissioners to choose if they wish to continue to use practitioners in their area.
The programme was funded by NHS England to roll out the model across services in England. It was subject to national scrutiny and an oversight group chaired by Gavin Harding MBE and Sir Norman Lamb, both experts by experience. Mersey Care has worked closely with Manchester Metropolitan University to provide academic oversight and research into the success of the model. So far, over 2400 clinical staff have been trained by Mersey Care in the use of this model. There has been significant learning in how to do this, not just in the NHS, but also for our partners in community services and the programme won a major award from the Restraint Reduction Network.
Some of the programme’s successes and outcomes for patients were described at our national conference. In the videos on this page you can hear from conference keynote speakers. At the most recent event we also heard from people with lived experience directly recounting their stories, as well as from senior healthcare leaders and our research partners at Manchester Metropolitan University. The organisers would like to thank everyone who attended, supported or contributed to the success of the event.
The HOPE(S) clinical model has what is described as “a relentlessly positive” approach to supporting people in long term segregation.
The model describes:
- It encourages teams to Harness the system through key attachments and partnerships
- Create Opportunities for positive behaviours, meaningful and physical activities;
- Identify Protective and preventative risk and clinical management strategies;
- Build interventions to Enhance the coping skills of both staff and people in services
- Whilst engaging in these tasks clinical teams and the System needs to be managed and developed to provide support throughout all stages of the approach.
The Diploma provides the foundation of the key principles of the HOPE(S) model and equips clinicians with the core skills required to administer the Barriers to Change Checklist and formulate key intervention targets to reduce long-term segregation. In addition, it covers human rights-based practice, trauma informed care, Positive Behavioural Support and other frameworks to reduce restrictive practice and associated harms.
The qualification aims to provide a learning and skills development pathway enabling people to become effective practice leaders.
The Diploma Practice Leadership in the HOPE(S) model is delivered by the Restraint Reduction Network (RRN).
The HOPE(S) model is led by Mersey Care. Clinical psychologist Dr Jennifer Kilcoyne is the co-author and Director.
Lead nurse Danny Angus is the co-author and Associate Director. In the below film from Mersey Care, Dr Jennifer Kilcoyne and Danny Angus, along with Lead Practitioner Dr Leanne Franks, introduce the programme:
In this 45 second film, National Mental Heath Director Claire Murdoch, explains why NHS England is rolling out this programme to provide ‘a revolution in care’:
Some of our practitioners tell us about their roles and early successes.
Mersey Care sees research as central to improving healthcare. We commissioned Manchester Metropolitan University (MMU) to conduct an independent rigorous research evaluation for the HOPE(S) programme.
Central to their evaluation were in-depth interviews and focus groups with 73 key stakeholders including individuals with lived experience, family members, clinical staff, those delivering the intervention, commissioners, regulators and system leaders. This provided a rich narrative account of the issues of long term seclusion and the perceived impact of the HOPE(S) programme. The mental health team at MMU used a mixed-methods design to address these objectives, including:
i. narrative and semi-structured interviews;
ii. focus groups;
iii. co-design/service improvement events; and
iv. secondary analysis of routinely collected anonymised clinical data.
Involving people with lived experience of learning disabilities, autism or long-term segregation and their families is central to the conduct and dissemination of this research. This includes producing an accessible version of the findings. The research team worked closely with people with lived experience part of the HOPE(S) steering groups and their networks. This made sure that recruitment to the research was appropriate and participation was accessible and supported.
The evaluation provided evidence-based research findings and recommendations to inform practice and policy in this area. It was published in the summer of 2025. The key recommendations from MMU include:
- Standardising definitions and language across systems
- Mandate transparent national monitoring and reporting
- Embed mandatory training on LTS and right-based practice
- Shift to proactive prevention
- Centre families in care planning a service design
- Expand and invest in HOPE(S)
The full report is available from the University and is summarised on our webpage.
The opening of the 2024 HOPE(S) conference in central Liverpool.
Sir Norman Lamb, former Health Minister and Co-Chair of the National HOPE(S) Steering Group, also spoke at last year’s conference.
Click on the image below to see it in full size.
Learn more about the project from people with direct experience:
Hear from Sir Norman Lamb, co-chair of the national HOPE(S) steering group on the occasion of the July 2025 report.
Fiona Ritchie OBE is a senior intervener for NHS England. She is a hugely experienced leader and has held a variety of strategic positions nationally. Here she describes how HOPE(S) practitioners are vital role models.
Michael talks to HOPE(S) Associate Director Danny Angus about his time in a secure setting and what happened next.