This page provides information for professionals only.
If you are under the care of Mersey Care and need to speak to someone urgently or out of hours please call your mental health team or our switchboard on 0151 473 0303 who will be able to assist you.
For Mental Health referrals
Use this referral booklet: Mental health Referral guide for professionals
You can find out more about our services on the following pages:
Mersey Care Assessment Team
The national framework sets out a single policy on who should receive NHS funding, this can be fully funded NHS Continuing Healthcare (where the NHS funds the whole care package) or NHS Funded Nursing Care (where the NHS is responsible for the nursing required from a registered nurse in a care home through a single payment).
Mersey Care is responsible for the assessment processes within the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care and will also contribute towards care planning for individuals who meet continuing healthcare eligibility.
Our assessment team will accept referrals completed by a health or social care professional who has sufficient knowledge of the patient and is involved in their care i.e. GP, district nurse, ward nurse and or a registered therapist or social worker.
- Before completing the referral form, the referrer is responsible for ensuring that consent is obtained from the patient and this is recorded. Where the patient does not have capacity and the family member has a registered Lasting Power of Attorney (LPA) for Health and Welfare (please ask the family member to provide the original authorisation documentation and check that the document clearly identifies the authorisation to act in the persons best interest and that this has the official court stamp and it is signed and dated) please ensure that a copy is retained and submitted with the completed referral form.
- Where the person does not demonstrate mental capacity, the referrer must ensure that a full mental capacity assessment and ‘Best Interests’ consent to screening and assessment for NHS Continuing Healthcare/Funded Nursing Care/Fast Track tool has been undertaken.
- Once the referral is complete and sent to the team, it will go through an initial screening to book in a checklist or a full NHS Continuing Healthcare assessment if appropriate.
- If the referral meets the criteria for a full CHC assessment, a member from the Mersey Care team will contact the referrer and the patient (or the most appropriate person to arrange a suitable date for the assessment to take place).
- A comprehensive assessment to support completion of the decision support tool (DST), involving two or more disciplines from the multi professional disciplinary team (MDT) will then take place including a social worker where possible.
- The Mersey Care nurse assessor coordinates the assessment process, which usually involves requesting additional supporting evidence from other specialists e.g. physiotherapist, speech and language therapists, consultant neurologists, psychiatrists, care providers. The nurse assessor will also keep you and/or the appropriate person informed and involved in the assessment process.
- Once the multi disciplinary team has agreed a recommendation, this will be sent to the Commissioning Support Unit for verification of eligibility. The person or family representative will be notified in writing by the Clinical Commissioning Group of the decision.
Due to the COVID-19 pandemic, we need to divert people away from the already stretched emergency services. We’ve centralised resources to support mental health assessments across various sites away from A&E. This is now supported by an urgent/emergency referral pathway for emergency services and service users through a single contact number to access mental health services (in line with NHSE guidance).
Mersey Care’s 24 hour helpline enables people with urgent mental health needs to receive support. The service offers:
- 24/7 access to mental health support services
- opportunity for service users to receive urgent mental health support who would normally have attended A&E departments
- 24/7 contact line for emergency services that will divert mental health activity away from A&E departments
- 24/7 contact line for primary care colleagues for urgent/emergency referrals for mental health assessments.
Who should use the helpline?
- Merseyside Police
- British Transport Police
- North West Ambulance Service
- Any other professional.