Our patients, service users, carers, families and the public are at the heart our ambition to deliver perfect care. By actively engaging and listening to people who use and care about our services, we can understand what matters most to them and will help improve our services and shape new developments.

The Patient Engagement team has planned programme of engagement activities that reflect the population and the many and diverse communities we serve, especially people with lived experience and traditionally marginalised and excluded groups, influencing the direction and delivery of the Trust, and proactively addressing equality, inclusion and a sense of belonging. 

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All our place-based work around Patient and Public engagement can be located on our CIVICA site.  CIVICA is a centralised engagement hub enabling us to bring all our engagement activity together.

It will also provide us with the opportunity to have meaningful conversations with our various stakeholders, including communities, patients,  and the public, by collecting real-time patient feedback so we can improve our services and care

The Patient Engagement team will:

  • Involve our patients, service users, carers and families in decision making and service developments so that our services are responsive to local needs
  • Involve people with lived experience in our service delivery
  • Work collaboratively across the health and care system alongside our partners to embed a culture of community and patient involvement
  • Support public engagement and consultation for service changes
  • Make use of existing networks to build on community strengths and avoid unnecessary duplication.

The team is actively involved in many projects including:


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Equality, diversity human rights

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There are lots of different ways you can share your views and also get involved: