Dental Service Vauxhall Dental Care guide

How to access our service

If you wish to make an appointment, you should make an enquiry by telephone or by visiting our Reception for further information and advice. Please note, we are not always in a position to accept new patients however we will advise you of the current situation at the time of your enquiry.

Details of how to find an NHS Dentist and details of other dental services in Liverpool, Sefton or Knowsley can be obtained by contacting:

• Healthwatch Liverpool: 0300 777 7007 enquiries@healthwatchliverpool.co.uk
• Healthwatch Sefton: 0800 206 1304 info@healthwatchsefton.co.uk
• Healthwatch Knowsley: 0151 449 3954 enquiries@healthwatchknowsley.co.uk
• NHS website - find a dentist

Requesting a specific practitioner

You can express a preference about which dentist you see. We will make all reasonable efforts to ensure that the request is met but this may not always be possible. Please state who you would like to be seen by when booking an appointment.

Dental students

The clinic you are attending may be involved in the training of future dentists and dental therapists. If this is the case, you may be asked permission to allow students to treat you. The students are supervised by fully trained dentists at all times. If you do not wish to take part , this will not affect your treatment in any way.

Dental clinic opening hours

The dental service is provided from Health Centres which are normally open from 9am to 5pm from Monday to Friday. The Dental Service may not be available at all these times on every day of the week. For further information please contact the Dental Office on 0151 295 8640.

Where to go if the surgery is closed

Should you have a dental emergency outside of the clinics opening hours please contact: Dental helpline out of hours service on 0161 476 9651 (this service is commissioned by Cheshire and Merseyside Integrated Care Board) or NHS 111

NHS dental charge

Unless exempt, normal NHS Dental charges apply. We accept payment by cash, cheque or card. Posters in the waiting room have more information about the cost of NHS treatment. Leaflets are also available.

Your rights and responsibilities

You have a right to be treated with dignity, respect and to be seen within half an hour of your appointment time. An explanation will be given if you are kept waiting for any reason. If you are unable to attend your appointment, please let us know in advance, so that the appointment may be offered to another patient. Missed appointments waste valuable time and resources.

Disabled access

All our clinics have disable access and toilet facilities. Further details of what to expect when visiting our clinic sites can be found in detailed access guides by typing in the clinic postcode on AccessAble's website.

If you have a disability or access needs that you think we should know about , please contact us before our appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

Zero acceptance of racism, discriminatory and disrespectful behaviours

Our staff have a right to come to work without having to worry about abuse, threats or violence. Treatment will be withheld from those being unreasonable.

Data protection

The Trust collects and processes personal information in order to help provide healthcare services to individuals and ensure that they receive the best possible care from us, and to assist us in meeting our business responsibilities. The information we obtain and hold must comply with the Data Protection legislation and only be used for specific purposes allowed by law. The Trust has a set of procedures to ensure compliance with the legislation.

National data opt out policy

A secure and accessible tool for people to opt-out of their confidential patient information being used for reasons other than their individual care and treatment is available. Further information is available online.

Further information can be found within the Trust Privacy Notice or by contacting Trust’s Information Governance (IG) Team IG@merseycare.nhs.uk or DPO@merseycare.nhs.uk Telephone: Main switchboard 0151 473 0303.

Our patients matter

Mersey Care NHS Foundation Trust listens and responds to patients and their carers to help improve the services we deliver.

If you have any comments, compliments or concerns you can speak with a member of staff or contact our Patient Advice and Liaison Service (PALS) and Complaints Team.

Mersey Care NHS Foundation Trust
V7 Building
Kings Business Park
Prescot
Merseyside
L34 1PJ

Telephone: 0151 471 2377 - freephone: 0800 328 2941

Email: palsandcomplaints@merseycare.nhs.uk