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Who we are

Our Homeless Health team in St Helens work with extremely vulnerable people in our community providing assistance and advice about health problems. The team work with clients who are homeless, vulnerably housed and veterans.

We offer holistic assessments, healthcare advice, ongoing support and signposting and referrals into other services.

The service takes an asset-based approach by placing people's skills, networks and community resources (their assets) alongside their needs to improve care and support.

We aim to help reduce anxiety, facilitate access to other services and support, boost confidence and empower self-care.

Who is our service for

We aim to support anyone experiencing health problems (physical or mental) who is currently homeless or vulnerable due to losing their home within the St Helens area.

  • DWP
  • Probation
  • Housing Options
  • Veteran clinics at Totally Wicked Stadium (Saints rugby ground)
  • Torus housing association
  • Hostels
  • Private homes
  • Sheltered accommodation
  • GP practices
  • The Hope Centre
  • Environmental health in private homes with an environmental health officer
  • Change Grow Live (CGL)

We work with a wide variety of professionals from across different services, organisations and charities in St Helens. Examples include health and care professionals and Job Centre Plus, environmental health, Torus housing, probation services, housing and sheltered accommodation charities and many more.

We recognise the different needs and challenges of our services users and try to offer flexibility in our appointments so will offer a choice of venue for where this appointment takes place. This could be at your hostel/home.

We recognise how important it is to develop a good relationship with you and will try to help you feel at ease.

We will contact you initially by phone to arrange your assessment. During this call we may ask a few questions to find out a bit more about you and can answer any questions you might have.

At your assessment, we'll start with an informal chat about what's going on and how you're feeling. We won't put pen to paper until later in our meeting.

We allow approximately two hours for your assessment as we want to make sure you feel at ease and there's enough time for us to carry out the assessment. If it's needed, we will arrange a second appointment.

At your appointment, we'll talk about your history covering childhood, school, employment, relationships and, if relevant, any criminal history. We'll also look at your physical and mental health needs, identify if there are any addictions and social circumstances we need to consider etc.

You can be referred to our service by anyone who identifies that you need support from our team.