Dental Service Everton Road Health Centre guide

How to access our service

This is by referral from your regular dentist or other healthcare professional. We will always attempt to help you find dental care that is appropriate to your needs.

Requesting a particular practitioner

You can express a preference about which dentist you see. We will make all reasonable efforts to ensure that the request is met but this may not always be possible. Please state who you would like to be seen by when booking an appointment.

Dental clinic opening hours

The dental service is provided from Health Centres which are normally open from 9am to 5pm from Monday to Friday. The Dental Service may not be available at all these times on every day of the week. For further information please contact the Dental Office on 0151 295 8640.

Where to go if the surgery is closed

Should you have a dental emergency outside of the clinics opening hours please contact: Dental Helpline Out of Hours Service on 0161 476 9651 (this service is commissioned by Cheshire and Merseyside Integrated Care Board) or NHS 111

NHS dental charge

Unless exempt, normal NHS Dental charges apply. We accept payment by cash, cheque or card. Posters in the waiting room have more information about the cost of NHS treatment. Leaflets are also available.

Your rights and responsibilities

You have a right to be treated with dignity, respect and to be seen within half an hour of your appointment time. An explanation will be given if you are kept waiting for any reason. If you are unable to attend your appointment, please let us know in advance, so that the appointment may be offered to another patient. Missed appointments waste valuable time and resources.

Disabled access

All our clinics have disabled access and toilet facilities. If you have a disability that you think we should know about please give us a call before your appointment and we will do our best to put suitable arrangements in place in order to accommodate your needs.

Zero tolerance to abuse or violence to NHS staff

Patients who are violent or abusive to dental staff, reception staff, or anyone else on the premises will be refused treatment and reported to the appropriate authorities.

Data protection

Data protection law requires us to process your personal data fairly and lawfully. We take our duty to protect your personal information and confidentiality very seriously, and we are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible. If you have any questions pick up a leaflet at your clinic or go to merseycare.nhs.uk.

National data opt out policy

A secure and accessible tool for people to opt out of their confidential patient information being used for reasons other than their individual care and treatment is available. Further information is available at www.nhs.uk/your-nhs-data-matters. Further information can be found within the Trust Privacy Notice or by contacting Trust’s Information Governance (IG) Team IG@merseycare.nhs.uk or DPO@ merseycare.nhs.uk Tel: Main Switchboard 0151 473 0303.

Details of how to find an NHS Dentist and details of other dental services in Liverpool, Sefton or Knowsley can be obtained by contacting:

• Healthwatch Liverpool: 0300 777 7007 email - enquiries@healthwatchliverpool.co.uk 
• Healthwatch Sefton: 0800 206 1304 email - info@healthwatchsefton.co.uk
• Healthwatch Knowsley: 0151 449 3954 email - enquiries@healthwatchknowsley.co.uk
• NHS Choices: www.nhs.uk/service-search/ find-a-dentist

Our patients matter

Mersey Care NHS Foundation Trust listens and responds to patients and their carers to help improve the services we deliver.

If you have any comments, compliments or concerns you can speak with a member of staff or contact our Patient Advice and Liaison Service (PALS) and Complaints Team.

Mersey Care NHS Foundation Trust
V7 Building
Kings Business Park
Prescot
Merseyside
L34 1PJ

Telephone: 0151 471 2377 - freephone: 0800 328 2941

Email: palsandcomplaints@merseycare.nhs.uk