Old Swan Dental Service Guide

How to access our service

This is by referral from your regular dentist or other healthcare professional. We will always attempt to help you find dental care that is appropriate to your needs.

Requesting a particular practitioner

You can express a preference about which dentist you see. We will make all reasonable efforts to ensure the request is met but this may not always be possible. Please state who you would like to be seen by when booking an appointment.

Dental clinic opening hours

The dental service is provided from Health Centres which are normally open from 9am to 5pm from Monday to Friday.

The dental service may not be available at all these times on every day of the week. For further information please contact the Dental Office on 0151 295 8640.

Where to go if the surgery is closed

Should you have a dental emergency outside of the clinics opening hours please contact the Dental Helpline Out of Hours Service on 0161 476 9651 (this service is commissioned by Cheshire and Merseyside Integrated Care Board) or NHS 111.

NHS dental charges

Unless exempt, normal NHS Dental charges apply. We accept payment via an invoice and card. Posters in the waiting room have more information about the cost of NHS Treatment. Leaflets are also available.

Your rights and responsibilities

You have a right to be treated with dignity, respect and be seen within half an hour of your appointment time. An explanation will be given if you are kept waiting for any reason. If you are unable to attend your appointment, please let us know in advance so that the appointment may be offered to another patient. Missed appointments waste valuable NHS time and resources.

Disabled access

All our clinics have disabled access and toilet facilities. Further details of what to expect when visiting our clinic sites can be found in detailed access guides by typing in the clinic postcode on the Accessable website.

If you have a disability or access needs that you think we should know about , please contact us before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

Zero Acceptance of racism, discriminatory and disrespectful behaviours

Our staff have a right to come to work without having to worry about abuse, threats or violence. Treatment will be withheld from those being unreasonable.

Data protection

The Trust collects and processes personal information in order to help provide healthcare services to individuals and ensure they receive the best possible care, and to assist us in meeting our business responsibilities. The information we obtain and hold must comply with the Data Protection legislation and only be used for specific purposes allowed by law. The Trust has a set of procedures to ensure compliance with the legislation.

National data opt out policy

A secure and accessible tool for people to opt out of their confidential patient information being used for reasons other than their individual care and treatment is available on the NHS website.

Further information can be found within the Trust Privacy Notice or by contacting Trust’s Information Governance (IG) Team via email to IG@merseycare.nhs.uk or DPO@merseycare.nhs.uk or call the main switchboard on 0151 473 0303.

Details of how to find an NHS Dentist and details of other dental services in Liverpool, Sefton or
Knowsley can be obtained by contacting:

• Healthwatch Liverpool: 0300 7777007 or email enquiries@healthwatchliverpool.co.uk
• Healthwatch Sefton: 0800 206 1304 or email info@healthwatchsefton.co.uk

• Healthwatch Knowsley: 0151 449 3954 or email enquiries@healthwatchknowsley.co.uk

• NHS Choices website.

Our Dentists

Helen Sayer: GDC No: 63658
BDS University of Liverpool 1998

Martin Forde: GDC No: 63299
MSND Royal College of Surgeons of Edinburgh 2005, MFDS Royal College of Surgeons Of England, BDS University of Liverpool 1988

Natalie Rose: GDC No: 243928
BDS University of Liverpool 2013

Our patients matter

Mersey Care NHS Foundation Trust listens andresponds to patients and their carers to help improve the services we deliver.

If you have any comments, compliments or concerns you can speak with a member of staff or contact our Patient Advice and LiaisonService (PALS) and Complaints Team.

Telephone: 0151 471 2377 Freephone: 0800 328 2941 Email: palsandcomplaints@merseycare.nhs.uk

To request this guide in an alternative format or language, please speak to a member of our team.