Open and honest
As a Trust, we have made the commitment to be more open and honest with our patients, visitors, staff and the general public. We believe that this is how a modern NHS Trust should be - open and accountable to the public and patients, and always driving improvements in care.
To ensure that the public and patients know how we are performing as a Trust, we are one of a number of NHS organisations who have pledged to be part of the Open and honest care: driving improvement programme.
This programme supports organisations to become more transparent and consistent in publishing safety, effectiveness and experience data; with the overall aim of improving practice and culture.
Each month, we will publish data on a set of patient outcomes, and patient and staff experience.
We will also share what we have learned with other care providers in our area to identify where changes can be made to further improve care.
If you would like more information about the trust Mersey Care NHS Trust, please contact the Communications Team on 0151 471 2336 or email the team.
To help make sure our information is as accessible as possible, and to support involvement in our work - we make every effort to use plain English wherever possible.
To further aid understanding about our work, please find a glossary of commonly used abbreviations and NHS specific language.
Our annual report covers all aspects of what we do and the progress we have made with delivering services.
CQC update their profiles of care services for older people in every local authority in England. The reports are available to download.
Wavertree Bungalow Report 2023
Care Quality Commission Registration
Our Board of Directors meet every other month to discuss the Executive Performance Report. You can access each month's report below:
An independent investigation into the care and treatment of Mr E
Full report into the independent investigation (published April 2023)
You can read the full report and the Lessons Learned Bulletin on the NHS England website.
An independent investigation into the care and treatment of mental health service user Ben
Executive Summary Report - published February 2023
You can also read the Executive Summary Report and the Lessons Learned Bulletin on the NHS England website.
An independent external quality assurance review following an independent investigation into the care and treatment of David
Assurance review report – published August 2021
You can read the full independent investigation report (published June 2020) and associated action plans on NHS England and Improvement’s website.
An independent external quality assurance review following an independent investigation into the care and treatment of a mental health service user A in St Helens.
Read the full report of the independent investigation report
Read the assurance statement here.
An independent external quality assurance review following an independent investigation into the care and treatment of a mental health service user (Mr S) in Liverpool
Full report of the independent investigation into the care and treatment of a mental health service user (Mr S) in Liverpool
Statement from Mersey Care following the release of the independent report into the care and treatment of a mental health service user (Mr S)
Independent investigation into the care and treatment of Patient R in Liverpool and surrounding area
Full report of the independent investigation into the care and treatment of Patient R
Statement from Mersey Care following the release of the independent report into the care and treatment of Patient R now published by NHS England
Independent report on the care and treatment of Mr M
Full report of the independent investigation into the care and treatment of Mr M
Statement from Mersey Care following the release into the independent report into the care and treatment provided.
Independent investigation into the care and treatment of Leslie Gadsby, referred to as Mr Y
The report was asked to examine a set of circumstances associated with the deaths of Mr and Mrs Y Senior, the parents of Mr Y, who were killed by Mr Y on 19 February 2004 and 30 March 2010 respectively.
Executive Summary of the independent investigation into the care and treatment of Mr Y
Full report of the independent investigation into the care and treatment of Mr Y
Statement from Mersey Care following the release of the independent report into the care and treatment provided to Leslie Gadsby now published by NHS England
Investigation into allegations relating to Jimmy Saville at Moss Side Hospital
Mersey Care's Magazine is for the whole community produced by the Communications Team.
Modern Slavery Statement
Mersey Care NHS Foundation Trust is committed to improving our practices to combat slavery and human trafficking. We are fully aware of our responsibilities we have towards patients, service users, employees and the local community.
Our Modern Slavery Act Statement 2022 to 2023 can be read in full here.
The People and Culture Plan 2022 to 2025 explains how Mersey Care supports its workforce to ensure the Trust remains an encouraging and innovative place to work.
Liverpool Community Health Quality Report 2017-18 As of 1 April 2018, Liverpool Community Health NHS Trust staff and services transferred to Mersey Care NHS Foundation Trust.
Independent Authors' Assurance Report
Independent Authors' Limited Assurance Report
Calderstones Quality Account 2016-17
Mersey Care’s strategy is to pursue clinical excellence, population health and integration in our services, and to develop a deep understanding of the people and communities we serve in order to identify new ways to improve our services in the future and help them live healthier lives.
This strategy will driven by our fantastic staff and by working in genuine partnership with service users and carers.
We have ambitious plans for our estates, digital technology and corporate services that align with and will help deliver changes in our clinical model and which reflect the new ways of working required by the pandemic. We will continue to be a good partner organisation, recognising that the population health challenges we face are greater than any single organisation and require collective effort to address.
Whilst we are very proud of the quality improvement we have achieved to date, in the spirit of continuous improvement and striving for perfect care, we recognise there is always room for more.
Our understanding of what it means to ‘strive for perfect care’ is changing. It no longer means just striving for perfection in an episode of care, but also means becoming more preventative and integrated in our approach, seeing people in the context of their families, their communities and their neighbourhoods, not as problems to be solved but as assets to be invested in.
We characterise the next phase of our improvement journey as being about embedding quality improvement techniques and results, including in our newly acquired services, so that we move from having some great examples of outstanding care to more systematic quality improvement that is everywhere in our organisation.
To reflect this quality improvement in the mainstream of our services, we continue to aim to have an overall CQC rating ‘Outstanding’ rating for our services by 2024.
We use a zero based approach to deliver significant safety improvements in places that have historically been in the ‘too difficult box’. By framing our ambitions in this way, we can unlock the talent we have. This culture of continuous improvement will be critical in ensuring recovery from Covid-19 pandemic for service users, staff and our services.
Our Perfect Care goals for 2023 to 2024 are:
- ZERO restrictive practice
- ZERO suicide
- ZERO harm from medication
- ZERO falls in our care
- ZERO acceptance of racism, discrimination and unacceptable behaviours (see more in the Our People part of this plan)
Welcome to our new Operational Plan 2023 to 2024. This plan sets out our annual priorities to move us closer to achieving our vision. This year, we will balance operational excellence in our services today, whilst making opportunities to get ahead for the future. This will enable our vision for perfect, whole-person care which helps people live happier, healthier lives.
In the year ahead, we will ensure a significant focus on the basics – high quality well delivered services so that wherever people access Mersey Care services they receive a consistent and reliable response. This means a focus on patient safety; waiting times and access; physical health in mental health care; resilience in our urgent care and community services; effective use of our inpatient beds and seamless children and young people services which take a family approach. We will implement focused prevention actions and co-ordinate care better. We will target inequalities in access, experience and outcomes and continue our journey to becoming an anti-racist organisation.
None of this will be possible without the skills and commitment of the people who work at Mersey Care. We will continue to prioritise staff health and wellbeing and focus on engagement and staff satisfaction, alongside addressing our persistent workforce challenges.
Work continues to finalise the finance and investment plan for 2023 to 2024 and our plan will be updated to reflect this in due course.