On this page we share responses to frequently asked questions...

Waiting times vary depending on the type of assessment required. In some cases we offer a telephone assessment prior to your child being seen face-to-face. We aim to see all children and young people within 18 weeks of the initial referral.

In our sessions we will carry out a range of games and activities to help your child. At the beginning of the session we will talk to you about what will happen and will be able to answer any questions you or your child might have.

If you call our admin team on 0151 351 8800, they will be able to take a message and pass this on to your therapist who will contact you.


To make sure you can fully access our service, interpretation and translation support can be arranged for you if English isn't your first language. It helps us to arrange this more quickly if this has been included on your referral form. 

This is something that your therapist will discuss and agree with you. Your child's episode will end at an agreed point with your therapist.

Yes, if your child has a new need then you can re-refer into the service. Please see our referral information page for our criteria and referral form.

After your block of therapy, we would encourage you to continue to follow the advice that has been provided.

Protecting your personal information is important to us. Sometimes we will need to share your information with other people involved in your care. Information about how we use your data can be found on our data protection pages

We always strive to provide a high quality service for the children, young people and parents/carers we are supporting. If you're not happy about any part of our service, then please let us know as we may be able to do something about this. If after speaking to us, you still aren't happy with our service, then please contact our Patient Advice and Liaison Service (PALS).