Telehealth technology enabled virtual ward guide

What to expect

The clinical team will monitor your readings daily over the next seven to 14 days. If your condition worsens, they will assess your symptoms and provide treatment as required. We will also ask you a series of daily questions to assist with your care.

The Telehealth team will contact you to check your contact details, confirm that you are happy to proceed and explain what you need to do. During this call, you will be asked to consent to our nurses accessing your medical records and sharing information about your care with your GP.

Equipment and monitoring

You will be provided with all the equipment and training you need to start monitoring your health. If you are using your own mobile phone or smart device to access the service, please note that you will be responsible for any network charges when sending and receiving information to and from our hub.

You will be asked to take daily readings and answer some questions. The following may be requested:

• Temperature (using a thermometer)
• Blood pressure and heart rate (using a blood pressure monitor)
• Oxygen levels (using an oximeter)
• Step count (using a pedometer)
• Weight (using scales)
• ECG (using a care portal).

Submitting readings

Please submit your readings and answer any questions within an hour of being prompted. You may be asked to do this more than once a day, depending on the condition(s) we are monitoring.

If your readings fall outside the normal range, the team will contact you by phone. You can also call the team for advice on what to do next.

Monitoring hours

Telehealth will monitor you from 8am to 8pm, seven days a week. Readings sent after 7.30pm may not be reviewed until 8am the next day. Our nurses will regularly call you during your monitoring,
particularly in the first week.

Emergency care

Telehealth is not an emergency service. If you feel unwell outside of our monitoring hours, please contact your GP, call 111, or dial 999 if it’s an emergency.

Discharge from Telehealth

When the clinical team confirms that you are well enough, one of our Telehealth nurses will contact you to discuss your discharge from the technology enabled virtual ward and the return of your equipment.

A technician will arrange to collect the equipment from your home (for West Lancashire patients, equipment will be collected by a clinician from community services).

Our patients matter

Mersey Care NHS Foundation Trust listens and responds to patients and their carers to help improve the services we deliver.

If you have any comments, compliments or concerns you can speak with a member of staff or contact our Patient Advice and LiaisonService (PALS) and Complaints Team.

Telephone: 0151 471 2377 Freephone: 0800 328 2941 Email: palsandcomplaints@merseycare.nhs.uk