Urgent mental health support
A mental health crisis often means that you no longer feel able to cope or be in control of your situation. It often involves a sudden or continued worsening of your symptoms. You may feel great emotional distress or anxiety, feel you can't cope with day to day life, think about suicide or self harm, or experience hallucinations and hearing voices.
We provide phone support for people experiencing a mental health crisis. Call NHS 111 and select the mental health option.
You can also access NHS 111 online via: 111.nhs.uk. If you aren't able to make the call yourself, anyone can call on your behalf.
If you’re deaf or have hearing loss, please use the following link to be connected to a local crisis service: NHS 111 – British Sign Language (BSL) Service
What will happen when you call
When you call one of the numbers above, one of our dedicated mental health professionals will be able to offer assistance. They will talk to you, listen to your worries and try to understand your current problems. Through doing this, you and the health professionals will be able to make a plan on how best to meet your current needs.
This could include:
- A mental health assessment or referral for an assessment
- Referral to one of our mental health care services
- Contacting your local psychological therapy service
- Contacting a different community service for support such as housing, financial advice or drug and alcohol issues.
Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions and referrals to ongoing support services on:
- Debt advice, benefits and welfare services
- Domestic violence support
- Access to housing and homeless prevention services
- Substance misuse and addiction support
- Health, wellbeing and counselling services
- Establishing a safety plan
- Access to peer support worker for additional, follow up support.
Liverpool/Sefton: Liverpool Light (18+)
Email: Liverpool
Opening times, from 6pm to 1am, Monday to Sunday
Address: 181-185 London Road, Liverpool, L3 8JG.
Runcorn: Mental Health Matters (18+)
Opening times, from 6pm to 9pm, Wednesday
Address: Castlefields Community Centre, Village Square, Castlefields, Runcorn, WA7 2ST.
Also,
Opening times, from 6pm to 12 midnight, Thursday (including bank holidays)
Address: St Michaels and All Angels Church, Greenway Road, Runcorn, WA7 5BS.
Southport: Sefton CVS (18+)
Telephone: 0300 323 0197 or Email: crisiscafe
Opening times, from 5pm to 11pm, Friday to Sunday
Address: Alchemy, 3 Mornington Rd, Southport, PR9 0TS.
St Helens: Hope House
Phone: 01744 20032 or Email: Info
Website: Hopecentre.org.uk
Opening times, from 4pm till 12 midnight, seven days per week
Address: Hope House, 110 Crab Street, WA10 2DJ.
Warrington: Mental Health Matters (18+)
Phone: 07484 061 684, from 6pm to 11pm
Email: mhm-no2
Opening times, from 6pm to midnight, Monday, Wednesday, Friday, Saturday, Sunday
Address: Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG.
Widnes: Mental Health Matters (18+)
Opening times, from 6pm to 12 midnight, Tuesday
Address: St Paul's Church, Victoria Square, Widnes, WA8 7QU.
Please note that crisis cafes are not suitable for people needing urgent medical attention, for example, self harm injuries, who should attend A&E or call 999.
