Date published: 21 June 2021

We are experiencing problems with external and outbound calls across Mid Mersey sites.

This is affecting Hatlon, Knowsley, St Helens and Warrington and how you contact our services there.

Engineers are investigating the issues as a high priority.

Internal calls are unaffected and you can call our swtichboard on 0151 473 0303.


If you need urgent help

Free, confidential, 24/7 text message support is available for anyone who is feeling overwhelmed or is struggling to cope. The service is staffed by trained volunteers who will work with you to take your next steps towards feeling better. They can help with issues such as stress, anxiety and depression and are able to talk via text at any time of day or night. Simply text the code and number for the area you live in for immediate support.

Halton, Knowsley, St Helens and Warrington

REACH text service (for children, young people and adults)

Text REACH to 85258 for immediate support, available 24/7.  

For more information about the text service, visit: