Integrated Care Team (ICT) and you guide

What we do

The Integrated Care Team will work with you to plan care around your needs and will and provide accessible information in a way that suits you best. For example, the team may support a person with a physical health and mental health need to have one plan of care which meets both of these needs taking into account their wellbeing and other factors which may impact on their health such as disability isolation, debt, housing, substance use and carer support.

The only exclusions to ICT referral are for people who require urgent or emergency treatment. Once the emergency or urgent need has been met, the referral can be made for integrated care.

Any information gathered about your health and care needs will only be shared with other services who may support you. This will be discussed with you during your assessment, and you will be asked to give your permission before any information is shared.

What we do

The Integrated Care Team will work with you to plan care around your needs and will and provide accessible information in a way that suits you best. For example, the team may support a person with a physical health and mental health need to have one plan of care which meets both of these needs taking into account their wellbeing and other factors which may impact on their health such as disability isolation, debt, housing, substance use and carer support.

The only exclusions to ICT referral are for people who require urgent or emergency treatment. Once the emergency or urgent need has been met, the referral can be made for integrated care.

Any information gathered about your health and care needs will only be shared with other services who may support you. This will be discussed with you during your assessment, and you will be asked to give your permission before any information is shared.

We support your care based on all of your needs, not just a single problem. We do this through signposting to other services, agencies and professionals as required.

For example, the team may support a person with a physical health and mental health need to have one plan of care which meets both of these needs and also takes into account their wellbeing and other needs such as isolation, debt, housing, substance use and carer support.

How do I get referred?

Referrals to the Integrated Care Team can be made through any professional involved in caring for you or via your GP.

Contact your local team:

Liverpool: LiverpoolICT@merseycare.nhs.uk or 0151 296 7807

South Sefton: SouthseftonICT@merseycare.nhs.uk or 0151 247 6847

North Sefton: S&FICT@merseycare.nhs.uk or 0151 247 6847 

Our patients matter

Mersey Care NHS Foundation Trust listens and responds to patients and their carers to help improve the services we deliver. 

If you have any comments,compliments or concerns you can speak with a member of staff or contact our Patient Advice and Liaison Service (PALS) and Complaints Team

Freephone: 0800 328 2941
Email: palsandcomplaints@merseycare.nhs.uk

To request this leaflet in an alternative format or language, please speak to a member of staff.

Mersey Care NHS Foundation Trust
V7 Building,
Kings Business Park Prescot,
L34 1PJ

0151 473 0303