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Telehealth is a nurse-led service delivered by Mersey Care NHS Foundation Trust, that uses an app on your smart phone or tablet to assist with your ADHD screening process.
You recently received a text message from Mersey Care Telehealth Service and have been asked to answer some questions relating to you being on a waiting list for a Mersey Care ADHD service assessment appointment.
If you still require an assessment, you will receive text (SMS) messages from Luscii providing you with everything you need to sign up to complete your ADHD screening via Luscii App. Telehealth will also send you an onboarding text message with a link to the information in this guide.
Getting started with Telehealth monitoring
By proceeding with the Telehealth Service for your ADHD assessment, you will be consenting to the Telehealth Team accessing your records and allowing them to be shared with your GP, ADHD team and other healthcare professionals if required.
You will be prompted to answer questions via Luscii App on your smart phone or tablet.
If you have not yet had a formal diagnosis of ADHD or are unable to provide evidence of a diagnosis you will be asked to complete some additional assessment questions.
If you have advised Telehealth that you have a formal diagnosis and are able to provide evidence, please send this to: ADHDService
Please try and complete your questions as soon as possible after downloading the app. If you are required to answer additional questions you will be prompted each day until they have been completed.
If you do not complete your scheduled questions you will be sent a reminder to do so. Failure to complete scheduled questions within the required timeframe will result in discharging you from the service.
Once you have completed your questions the Telehealth Service will discharge you by sending you a text message and you will receive a notification from the ADHD service about next steps.
Our hub staff will action any issues or concerns to your ADHD clinical team if required.
Instructions on downloading and using registering on the Luscii App can be found further on in this guide. You will be responsible for any network charges for downloading/using the app and sending information to the Telehealth hub.
As soon as you download Luscii App and register your details you will be prompted to answer your questions. If you register on a weekend your questions won’t be asked until Monday.
The Luscii App may need to be updated from time to time. Please ensure that your device can receive the normal routine updates from either Google Play or the App Store as is required for a functioning smartphone or tablet.
Telehealth is not an emergency service, if you start to feel unwell, please contact your GP, NHS 111 or 999.
Need urgent help with your mental health?
If you’re in Liverpool, Sefton, Halton, St Helens, Knowsley or Warrington, freephone NHS 111 and choose the mental health option. They are available 24/7.
Our patients matter
Mersey Care NHS Foundation Trust listens and responds to patients and their carers to help improve the services we deliver.
If you have any comments, compliments or concerns you can speak with a member of staff or contact our Patient Advice and Liaison Service (PALS) and Complaints Team.
Telephone: 0151 471 2377 Freephone: 0800 328 2941 Email: palsandcomplaints
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