4th February 2014
Patient safety is our prime concern and our staff are often best placed to identify where care may be falling below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager, or another member of the management team. We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.
We promise that where staff identify a genuine patient safety concern, we shall not treat them with prejudice and they will not suffer any detriment to their career. Instead, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.
It is not disloyal to colleagues to raise concerns; it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes and poor practice may reveal a colleague needs more training or support, or that we need to change systems or processes. Your concerns will be dealt with in an open and supportive manner because we rely on you to ensure we deliver a safe service and ensure patient safety is not put at risk. We also want this organisation to have the confidence to admit to mistakes and to use them as learning opportunities.
Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely.
Our policy can be found here.
What is Mersey Care NHS Trust?
It provides specialist inpatient and community mental health, learning disability and substance misuse services for adults in Liverpool, Sefton and Kirkby. It has a wider role too, providing medium secure services for Merseyside and Cheshire, and high secure services covering the North West of England, the West Midlands and Wales.
Fact file: During 2012- 2013, Mersey Care:
· Provided care, treatment and support to 33,925 service users.
· Is dispersed across over 33 sites both of its own and rented premises.
· Provided 672 inpatient beds across all its services.
· Had 412,125 outpatient attendances and contacts.
*(Statistics based on audited figures for 2012-2013 as at 31 March 2013)
For further information contact: Communications Department, Mersey Care NHS Trust, V7 Building,
Kings Park, Prescot, Merseyside, L34 1PJ. Tel: 0151 471 2336/ 473 2870. www.merseycare.nhs.uk
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