We need to ask you about yourself so we can ensure that we deliver the services fairly and to meet your needs. This is called monitoring. What you tell us about yourself helps us to identify any disadvantage you may have and plan services to meet your needs.
Although you put your personal details on forms, it is only sections on race, sexual orientation etc. that are used for monitoring and they don’t identify you. There are strict laws (Data Protection Act 1998) to make sure that we protect the information we collect and deal with it responsibly.
Equality monitoring also helps us to meet our statutory duties under the Equality Act 2010 by helping us eliminate discrimination, harassment and victimisation, promote equality of opportunity and foster good relations between people who share a protected characteristic (insert link) and those who do not
Where does the information go?
We give this information to the people providing our services so they can make changes to improve those services.
When you give information about protected characteristics, rest assured that it will only be used to make things better. When we use the data we won’t know it’s you!
How does it help?
Here’s an example – the numbers of people who do not attend their appointments is sometimes higher in areas where English is not the first language. Sending appointment letters in their own language to people in those areas is helping.
You can find more information about monitoring at:
NHS trusts in Merseyside are working together to raise the importance of equality monitoring. We want to ensure that our services are delivered fairly and this helps us to identify any disadvantage associated with age, disability, gender reassignment, marriage/civil partnerships, pregnancy and maternity, race, religion or belief, sex and sexual orientation. It helps us to plan improvements to our policies and services in relation to people with these protected characteristics. Without monitoring, it is hard to know whether our policies and services are being delivered fairly or meeting the diverse needs that people have.
Equality monitoring helps us to meet our statutory duties under the Equality Act 2010 by helping us to: eliminate discrimination, harassment and victimisation, advance equality of opportunity and foster good relations between people who share a protected characteristic and those who do not.
Wherever you go, people want to know about your background so that they can get things right for you. So where does the information go? We will use this information to direct services and also see where the take up is. This cannot happen without your help!
An example of how we could use this information - If the data shows there are higher DNA rates for BME service users we could try bilingual appointment letters to address them.
Equality monitoring information has been used in local NHS trusts in Liverpool to address a low success rate through the recruitment process for 50+, disabled people and people who defined themselves as BME. A pre-recruitment programme has been set up to assist people with recruitment skills such as completing application forms, interview techniques and understanding the NHS.
Monitoring data has been used to understand the different experiences within inpatient facilities between men and women - looking at length of stay and admission resulting in new ways of targeting health information and support for discharge relevant to gender.
Get services right? That’ll be the day!
We’re told to be careful who we give this information to, but when you give information about protected characteristics, rest assured that it will only be used to make things better. When we use the data we won’t know it’s you!
For example, monitoring data has been used to investigate the quantity and quality of services provided to people with learning disabilities. This was put in place following national reports which have shown people with learning disabilities have experienced poor health care provision. Learning disability champions have been introduced in hospitals to work with patients and their families to put in place pre-admission action plans.
Monitoring data has been used to look at the access to health promotion/ preventative activities such as diabetes particularly where some groups of people have a higher rate of incidents nationally.
It’s not about you!
You will complete forms with personally identifiable information but sections on race, sexual orientation etc. will always be processed separately. Your personal information is about you – the rest is statistics! We want to have over 90% complete data on all of our service users and staff.
You want to know what?
It can seem intrusive but in the majority of instances we ask you to complete a form yourself rather than asking you the questions face to face. These questions are asked of everyone and the equality information provided will never be used in a personally identifiable way. It will only be used to make services better and target resources in the areas that need it most.
Where’s confidentiality and data protection?
There are strict laws (Data Protection Act 1998) to make sure that we protect the information we collect and deal with it responsibly. We want you to feel confident that we will keep the information that you give us confidential and use it to make improvements to services. However, it is important that you know why we are collecting personal information and that you are confident that any data we hold about you is stored confidentially and securely.
Stand up and be counted
It’s quite natural and sensible to be protective of your personal information. If you - our service users and staff don’t complete the forms or update the information then we cannot consider YOUR needs.
Monitoring data has been used to look at the provision of food within inpatient settings. The data from the national census, which details the make-up of local communities, is also used to support a better understanding of who is likely to be using the inpatient services and the requirements of those people.
If you want to know more about equality monitoring then click on the documents above for some frequently asked questions.
Have your say
We would like to ask you some questions to gauge your views in relation to the collection of your personal equality data for statistical monitoring purposes. The results of this survey will be used to help us to understand any barriers and take actions to assure we make adjustments to assist anyone with protected characteristics to overcome these barriers.
These characteristics are: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. We hope by doing this it will improve our processes.
If you would like this information in an alternative language or format, please contact the Equality and Diversity team on 0151 472 4758.