Thank you for visiting our website we would love to hear your thoughts and comments in order to improve our site.

Resolving Issues and Making Complaints

We always try to provide the best possible care, however we know we don’t always get it right.

We want to improve our services so please do give us your comments and suggestions at

All other policies and procedures can be found here

If you have concerns or an issue that you would like to be resolved you can use our Patient Advice and Liaison Service (PALS). Here you can get support, advice and information about any aspect relating to your contact with Mersey Care.

You can reach the PALS service on 0800 328 2941. 

Complaint leaflet in easy read

If you prefer to go through the formal complaints procedure, you should contact our Complaints Department:

Mersey Care NHS Foundation Trust V7 Building Kings Business Park Prescot L34 1PJ

Tel: 0151 471 2377


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