On 1 June 2021, all the healthcare services previously delivered by North West Boroughs Healthcare NHS Foundation Trust transferred to Mersey Care NHS Foundation Trust.

This includes mental health and community services in Halton, Knowsley, Sefton, St Helens and Warrington.

Patient care will not be affected and you will continue to see the same healthcare professionals and receive care in the same locations.

You will notice a change to the logo on the letters you receive after 1 June 2021 and a change to signage at any buildings you visit for your mental health or community appointments.

Patient care records have transferred to the new organisation and remain secure and confidential, in line with Mersey Care’s privacy policy.

Referral processes and contact details remain the same. 

This short animation explains more about the decision to transfer services to a new provider and what it means for you.

If you have any questions about the transfer of services, please contact our Patient Advice and Liaison Service (PALS) on 0800 328 2941 or email: palsandcomplaints@merseycare.nhs.uk 

You can keep up to date with what’s happening through social media: